Claims Assistant

JOB TITLE: Claims Assistant

DEPARTMENT: Claims Services

COMPANY OVERVIEW:

Venbrook Claims is the claims business group of Venbrook Group, LLC, a holding company with subsidiaries engaged in retail broking, wholesale broking, programs, and claims services. Venbrook's team of experts and industry specialists partners with their clients to manage their risks, create security, promote growth, and add value by delivering best-in-class commercial property & casualty, employee benefits, and personal risk insurance products and programs.

Venbrook Claims brings together decades of specialized expertise by integrating respected legacy claims brands, Carl Warren & Company, DMA Claims, and OneSource Claims Management. Venbrook works across the claims lifecycle with services that include Third Party Administration (TPA), Complex Claims Management, Catastrophe, Independent Adjusting, subrogation recovery, litigation management, investigative, and special investigations unit (SIU) services. Venbrook Claims has long-term clients across the public and private sectors, including insurance companies, captives, MGAs, transportation companies, manufacturers, public school systems, and property owners, to name a few.

With over a century of combined claims experience, our organization’s legacy brands have been unified as Venbrook Claims to deliver scalable, flexible solutions supported by centralized governance, compliance, and technology infrastructure. This integration has increased efficiency while maintaining the high-quality investigative services and specialized expertise that distinguish our heritage brands.

At Venbrook, we envision a world where our clients can confidently pursue their boldest ambitions. Our team of experts leverages agility, innovation, and creative problem-solving to guide our clients through an ever-changing risk environment. We pride ourselves on providing insurance services that allow businesses to make bold decisions, knowing their risks are identified, assessed, and mitigated.

Our culture is derived from the people who create it. We are not different in what we do. We are different in how we do it. We believe our clients are our partners, and we earn their trust every day. We believe in empowering our team and holding ourselves accountable to deliver the best solutions. We value agility, versatility, innovation and creative problem solving and put our people at the core of everything we do.

We offer competitive compensation and a comprehensive benefits package:

• 401k + employee match
• Medical, Dental, Vision, Life, and Disability Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Paid Parental leave
• Paid Sick leave
• Professional development programs
• Work-life quality and flexibility

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JOB SUMMARY:

We are looking for a Claims Assistant to support our professional claims team within Venbrook Claims Services. In this role, you will perform essential administrative and clerical functions that keep claim files organized, communications timely, and daily operations running smoothly. This is an excellent opportunity for someone looking to build a career in the claims and insurance industry within a nationally recognized TPA organization.

POSITION REQUIREMENTS:

Attention to Detail: Consistently produces accurate, complete work product. Catches errors in claim file documentation, payment processing, and correspondence before they escalate. Takes ownership of data integrity across all assigned files.

Organization & File Management: Maintains orderly claim files in accordance with department procedures. Manages competing priorities effectively, meets deadlines, and keeps multiple active files current without dropping details.

Communication Skills: Communicates clearly and professionally in written and verbal form. Conveys claim status, coverage information, and next steps to insureds, claimants, and internal stakeholders accurately and accessibly.

Customer Service Orientation: Approaches every interaction with professionalism and empathy. Responsive to inquiries from internal and external clients, understands urgency in a claims environment, and is committed to a positive experience for all parties.

Process Adherence & Reliability: Follows established claims handling guidelines, best practices, and compliance requirements consistently. Understands the importance of procedure in a TPA environment and executes with discipline.

Team Collaboration: Supports claims staff proactively and engages as a dependable team member. Willing to assist where needed, takes direction well, and contributes to a positive team dynamic.

Adaptability: Thrives in a fast-paced claims environment where priorities shift. Adjusts approach as caseloads, client requirements, or operational needs evolve without losing focus or quality.

DUTIES/RESPONSIBILITIES:

• Set up new claim files following department procedures and established best practices.
• Process claims payments and handle special mail requests accurately and on time.
• Communicate with insureds and claimants using claim file documentation as the basis for all correspondence.
• Provide basic claim status and coverage information to internal and external stakeholders.
• Assist with preparation of monthly and quarterly client and management reports.
• Maintain professional liability manuals and ensure reference materials remain current.
• Support claims adjusters and supervisors with administrative tasks as assigned.
• Perform general clerical functions including data entry, filing, scanning, and correspondence.
• Adhere to all Venbrook Claims handling guidelines, compliance standards, and client-specific requirements.
• Participate in team priorities and take initiative to support department goals.

REQUIRED SKILLS/ABILITIES:

• Proficient in Microsoft Office Suite, with strong Excel skills
• Familiarity with claims management systems or TPA platforms preferred
• Typing speed of at least 50 WPM with 95% accuracy
• Strong written and verbal communication skills
• High attention to detail and accuracy in data entry and documentation
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Professional demeanor when interacting with insureds, claimants, and clients
• Experience using standard office equipment

EDUCATION & EXPERIENCE:

• High school diploma or GED required; Associate's or Bachelor's degree preferred
• Minimum of one year of clerical, administrative, or customer service experience required
• Prior experience in a claims, insurance, or TPA environment strongly preferred
• Familiarity with property and casualty insurance concepts is a plus

PHYSICAL DEMANDS:

While performing the duties of this job, the employee may exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift and/or move objects. The employee is regularly required to reach with hands and arms; use hands and fingers to grasp, use repetitive motions; talk and hear. The employee is frequently required to stoop. The employee is occasionally required to climb, balance, kneel, crouch, crawl, stand, walk, push, pull, lift, and feel. This job requires the employee to have close visual acuity.

WORKING CONDITIONS:

While performing the duties of this job, the employee is not substantially exposed to adverse environmental conditions.

Hourly Range : $24- $26 per hour based on experience