Benefits Customer Service Representative

Job Description

Job Description

A-Line staffing is hiring for a Remote Benefits Customer Service (Call Center) Representative in San Diego!

If interested in the Remote Benefits Customer (Call Center) Service role APPLY NOW!!

Brittney Blackman | [email protected]

Benefits Customer Service Rep Details:

• Location: MUST live within 2 hours of San Diego, CA 92108
  • On-site 1st day before going remote | August start date
• Payrate: $17.25/hr to start | 18.50/hr after first 30 days
• Required Availability: Mon-Fri only, hours vary, 8-hour shift between 6a-6p | some OT required
  • 32 to 40 hours per week during training
  • OT hours may run as late as 8p

Benefits Customer Service Rep Highlights:

• This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
• Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Benefits Customer Service Rep Responsibilities :

• Quickly build rapport and respond to speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful accurate timely manner
• Consistently meeting commitments via phone email and instant message
• Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Demonstrate knowledge understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
• Maintain and document complete and accurate call and case notes in English in a professional manner

Benefits Customer Service Rep Requirements :

• Verifiable High School Diploma or GED is required
• Attendance mandatory for first 90 days
• Call center experience required
• Strong computer skills required
• Strong problem solving skills required
• Must have a private/quite workspace with internet connection
• MUST live within live within 2 hours of San Diego, CA 92108
• MUST be available for after hours OT

Remote Work Requirements:

• Must reside within the United States - within 2 hours of San Diego, CA 92108
• Dedicated, distraction-free work environment
• High-speed, hardwired internet connection required (Wi-Fi, satellite, cellular, or dial-up connections are not acceptable)
• Ability to use employer-provided computer and tech equipment

If interested in the Remote Benefits Customer Service (Call Center) role apply now!!

Brittney Blackman | [email protected]

Outbound Calls, Claims, CSR, Call Center, Inbound Calls, Customer Service Representative, Healthcare, Inbound, Outbound, Benefits, Medical Terminology, Patients, Healthcare Call Center, Calling, Medical Benefits, Health Services, Provider Services, Patient Services, Medical CSR, HIPAA, Spanish Speaking, French Speaking, English Speaking, Bilingual, Confidential Data, Customer Services, Translation, Compliance, Build Rapport