Small Business Consumer Processor I

SMALL BUSINESS CONSUMER PROCESSOR I

WHAT IS THE OPPORTUNITY?

The Small Business Consumer Processor I is responsible for processing consumer and signatureless product requests. They will examine and evaluate approval of client applications and will be responsible for ensuring loans close or are processed to the next stage in a timely basis.

WHAT WILL YOU DO?

• Review loan approvals to determine what documents are required to move to closing/documentation/boarding.
• Communicate and respond to internal customers within 2 hours. (Relationship Managers, title/escrow, fulfillment staff & management)
• Utilize pipeline reports to effectively manage and prioritize daily workflow.
• Ensure all loans are reviewed at least every 3 days.
• Effectively manage an individual pipeline of 30-50 loans.
• Verifies and inputs loan information accurately into loan origination system.
• Maintains current knowledge of CNB guidelines and loan programs.
• Meet and exceed monthly funding goals as set forth by management.
• Other duties as/or assigned by management.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 1 year recent small business/consumer/commercial experience.
• Minimum 1 year basic computer experience (e.g. Microsoft Word, Excel, Outlook) required.

Additional Qualifications

• Ability to identify and resolve problems in a timely manner.
• Strong attention to detail and accuracy.
• Ability to maintain high levels of performance, especially in stressful situations.
• Strong knowledge of federal/state regulatory policies and procedures.
• Excellent written and verbal skills.
• Excellent organizational skills.
• Ability to multi-task and work in a deadline driven environment.
• Proficient PC skills, including Microsoft Office and Loan Origination systems.

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $22.27 - $33.43 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks .

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.