Order Fulfillment Specialist
- Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
- Act as point of contact to the sales department on Sale Order inquiry.
- Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
- Maintains metrics, reports, process documentation, customer service logs, and training or safety records.
- Keep track month-to-date invoice vs. budget on a daily/weekly basis and forecast potentials on a quarterly basis.
- Supervise the work of logistics, planning, and production to pull information and keep records up to date.
- Manage backlog in GP and PowerBI and communicate to sales any change on sale orders (dates, issues causing delays, etc.).
- Date management report:
- Ensure planning, production and procurement adds notes and keep dates updated in a timely manner.
- Update Vista ship dates every Monday on all the orders in the system.
- Entered Vista Planned ship dates based off TJ Planned ship date.
- Update Shipping status based off current status e.g. TJ Manufacturing, Vista Testing, Hold Credit Hold Inspection etc.
- High school diploma or equivalent.
- Minimum of 2-4 years of working experience in high volume production control, supply chain, shipping/receiving, and/or inventory management environment.
- Complex Problem Solving: Identify complex problems and review related information to develop and evaluate options and implement solutions.
- Experience in production planning and/or master scheduling.
- Attention to detail, critical thinking, and driving execution with urgency
- Experience with Enterprise Resource Planning (ERP)/ Experience with Great Plains a plus but not required.
- Must be proficient in MS Office Suite with advanced skills in Microsoft Excel.
- No unusual physical requirements. Requires no heavy lifting and nearly all work is done in a comfortable indoor facility.
- Occasional – Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; involves occasional exposure to demands and pressures from persons other than immediate supervisor.
- Job frequently requires sitting and handling objects with hands.
- Job occasionally requires standing, walking, bending, reaching, talking, hearing, and lifting up to 10 pounds.
- Vision requirements: Ability to see information in print and/or electronically.
- Hearing requirements: Ability to hear people over the telephone and in person; hear noise in surrounding areas, i.e., forklifts in warehouse for safety purposes.
- A GREAT work environment with fun, friendly, knowledgeable and helpful team members.
- Benefits package to support you and your family’s health. From medical, dental, and vision, to flexible spending accounts for both health and dependent care.
- Educational reimbursement to help keep your career updated.
- Save money on tickets to the San Diego Zoo, other amusement parks, movies, indoor skydiving and so much more with our employee discount program.
- Paid time off, holidays, company-matched 401(k) plan and more!
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