Director of Catering

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What We Look For...

We are looking for a rockstar Director of Catering to represent the hotel to potential clients, booking business for social groups needing catering and/or guest rooms.

The Key Responsibilities:

• Direct and supervise Catering Sales Managers and Executive Meeting Manager.
• Total catering revenue versus budget - meets or exceeds goals set by Director of Sales & Marketing.
• Accurate Forecasting and Budgeting for all Banquet and Catering Revenue
• Maximize revenue by selling meeting space with all facets of the hotel within assigned market segments, using effective written and oral communication.
• Coordinate and facilitate group catering.
• Sell local Catering Service including meeting and banquet facilities.
• Working knowledge of banquet department (sets, AV equipment, supervision, scheduling, service, menu planning).
• Ability to design menus (with Executive Chef) to maximize operating profit.
• Direct Catering and Banquet operations to internal audit standards.
• Coordinate catering sales by establishing markets, goals and advertising techniques.
• Attend and conduct pre/post convention meetings.
• Prepare and produce convention group resumes.
• Process reports - weekly, monthly, quarterly, and annually.
• Respond to dissatisfied guests and resolve problems to prevent reoccurrence of similar challenges.
• Prepare proposals, letters, "thank you' notes and follow up.
• Create incentives, plans on property to increase sales, service and satisfaction as needed.
• Facilitate BEO meetings and review Catering Sales contracts and BEOs.
• Administer state liquor laws as they pertain to banquet operations.
• Review market information to determine guest needs, volume potential, discount times.
• Develop events to accommodate goals of the property (i.e., awards banquets, charity events, etc.).
• Solicit organizations, explain services and facilities.
• Coordinate sales and planning efforts with Director of Sales & Marketing.
• Conduct monthly diary audit.
• Follow up and maintain reader board surveys.
• Maintain integrity of office procedures (full and accurate usage of Delphi, filing, FBL, diary entries, BEOs, ready files, etc.).
• Assist in special sales related projects, (i.e., photo shoots, sales blitzes, openings, etc.).
• Process deposit checks appropriately and reviews accounts to ensure proper billing occurs.
• Approve all menus and pricing.
• Ensure that all details for all groups and catering events are completed on time
• Maintain a good working relationship with other departments, associates and guests.
• Control use of meeting space in accordance with hotel space release/free sell policy.
• Monitor and manage hotel compliance in Signature and Guest Satisfaction Scores Programs.
• Communicate with Director of Sales & Marketing regarding all aspects of Catering operations.
• Act as Manager on Duty as scheduled.
• Attend all mandatory meetings (i.e., departmental, staff, F&B, BEO, pre/post convention, etc.).
• Select, train, supervise, develop, schedule, discipline, and counsel associates according to Hotel and BPR Hotels policies and procedures.
• Conduct performance appraisals.
• Perform all other duties as assigned by supervisor to include cross training, MOD shifts, CPR and first aid training.
• Implement, monitor and maintain departmental inventory, record keeping, accounting, budget and purchasing policies according to Sunstone policies and procedures.
• Be a leader and role model to all employees.
• Additional duties as necessary and assigned

The Model Qualifications:

• High School Diploma or GED is required
• Bachelors or higher graduate degree preferred
• 3+ years of Catering experience
• 1+ year managerial experience
• 5+ years hotel/hospitality experience

Be Bold. Apply Now.

Like what you see? If interested, please apply now to be considered for this position.

Job Type: Full-time

Pay: $105,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to Commute:

• Palo Alto, CA 94306 (Required)

Ability to Relocate:

• Palo Alto, CA 94306: Relocate before starting work (Required)

Work Location: In person