Call Center Representative

Job Description

Job Description

Join a team where patient care and people truly come first. Inland Eye Specialists is seeking a patient- focused Call Center Representative to support our Murrieta, CA offices. This role offers the work-life balance you’ve been looking for—no late nights, no weekends, and no major holidays, along with a robust benefits package, clear career growth opportunities, and a supportive, team-oriented environment where you are genuinely seen, heard, and respected.

If you’re a strong communicator who enjoys helping others and thrives in a fast-paced, patient-centered setting, we’d love to meet you.

Since 1982 Inland Eye Specialists has been providing quality eye care services for the whole family. Our medically trained staff includes board certified surgeons, optometrists, and licensed optical specialists. Our experienced practitioners utilize a wide variety of the safest, most advanced techniques to protect, restore, and enhance your vision. We are professionals committed to providing the most comprehensive eye care available in a respectful and compassionate atmosphere.

This is your opportunity to join Inland Eye Specialists, one of the area's most recognized leaders in ophthalmology and optometry.

We are committed to customer service and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practice and take pride in being a member of our team. We strongly believe that the way our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Inland Eye Specialists are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all. It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities.

The Call Center Representative will play a pivotal role in ensuring our patients receive top-notch service and assistance. You will be responsible for handling a wide range of inbound and outbound calls, addressing customer inquiries, resolving issues, and promoting our products or services. The ideal candidate is a strong communicator with excellent problem-solving skills and a passion for customer satisfaction.

Responsibilities

• Answer incoming calls professionally and courteously and make outbound calls when necessary to assist customers with inquiries, issues, or product information.
• Listen actively to patients' concerns, assess their needs, and provide effective solutions or guidance to resolve issues promptly and accurately.
• Maintain a comprehensive understanding of our products, services, and policies to provide accurate information to patients.
• Document all patient interactions accurately in the CRM system, ensuring that records are complete and up to date.
• Follow established call center protocols and procedures to maintain the highest quality standards in patient care.
• Collaborate with colleagues and team members to share best practices and ensure a cohesive and supportive work environment.
• Participate in training sessions and keep up to date with industry trends and product knowledge to continuously improve your performance.

Qualifications

• High school diploma or equivalent; additional education is a plus
• Previous experience in customer service or call center roles is preferred but not required
• Knowledge of medical and vision insurance preferred
• Experience with EMR/EHR and EPM, NextGen is preferred but not required
• Excellent verbal and written communication skills
• Strong problem-solving abilities and the ability to remain calm under pressure
• Adaptability and a willingness to learn and grow within the organization

In Turn We Will Provide

• Benefits to full-time team members that include comprehensive medical, dental and optical coverage, 401K and short-term disability
• Company paid life insurance
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected
• Clear career ladder opportunities
• Offered pay $23 per hour

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