STAFF SERVICES ANALYST

This position is located at the headquarters in Sacramento.

Few great things are ever truly done alone. Performing at the highest level and achieving your best requires support and a dedicated team focused on doing amazing things every day. If that sounds like the environment you’ve been looking for, then we’ve got a place for you. Our Outreach and Recruitment team is excited to work with a passionate Staff Service Analyst (SSA) who has a collaborative spirit and is ready to build long-lasting relationships and drive change throughout our department. If you are a self-driven individual prepared to attend and assist with various recruitment events, career/job fairs, campus information sessions, hiring events, and Diversity, Equity, Accessibility, and Inclusion outreach events. The SSA will provide support and research to department recruiters and potential candidates, relaying why CDTFA is the employer of choice! We offer the opportunity to discover your passion while shaping your career! You will get support from a devoted staff and a progressive culture. We offer the freedom, opportunity, and respect your talent deserves. Not every job offers this, but at CDTFA, we don’t know how to work any other way. We invite you to join our team!


To learn more about us, please see CDTFA Gateway to New Opportunities video

Anticipated Interview Dates: We anticipate in-person interviews being held the week of December 1, 2025 - December 5, 2025. We look forward to meeting with you!

All applicants will be considered, however SROA/Surplus candidates will be given priority.

TO BE CONSIDERED FOR THIS POSITION AND BE GRANTED AN INTERVIEW, YOU MUST SUBMIT YOUR APPLICATION, AND THE COMPLETED SUPPLEMENTAL QUESTIONNAIRE PROVIDED BELOW.

How did you hear about this opportunity? Tell us in this brief survey.



Here is the link to the exam bulletin for the Staff Services Analyst: CalCareers


This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.

Under Government Code 14200, this position may be eligible for partial telework for eligible candidates residing in California. All telework/hybrid schedules require staff to report to the office a minimum number of days per week. Schedules are subject to change.

Currently, per the California Budget Act of 2025, all California Department of Tax and Fee Administration salaries are subject to the provisions of the State of California’s Personal Leave Program.

You will find additional information about the job in the Duty Statement .

Working Conditions

• Partial Telework is available.
• Standard office environment.
• Requires being in a stationary position, consistent with office work, for extended periods of time.
• Daily use of a personal computer, office equipment, and/or telephone.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• STAFF SERVICES ANALYST

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #:

JC-498683

Position #(s):

291-331-5157-002

Working Title:

Outreach and Recruitment Analyst

Classification:

STAFF SERVICES ANALYST

$3,861.00 - $4,839.00 A

$4,181.00 - $5,233.00 B

$5,014.00 - $6,276.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

Multiple

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

California not only needs you; it wants you as part of the growing workforce. The California Department of Tax and Fee Administration (CDTFA) makes life better for Californians by fairly and efficiently collecting the revenue that supports our essential public services, with CDTFA administered programs accounting for about twenty-three (23%) percent of all state revenue. Tax programs administered by the CDTFA are concentrated in two general areas – sales and use tax, and special taxes and fees. New employees, new ideas, and new creative perspectives are needed in all areas at CDTFA. CDTFA offers employees reliable income, stable benefits, work-life balance, paid holidays, advancement opportunities, and the personal fulfillment of knowing that your work is personally impacting the lives of others.

To take a look at CDTFA as a destination employer please click the link

Department Website:

Special Requirements

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.; for more information about E-Verify, please go to

• Travel required twenty five percent (25%) of the time.
• Position may require overnight travel for up to 2 consecutive nights to meet training requirements.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 11/26/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).


Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

CA Department of Tax and Fee Administration

Talent Acquisition Section

Attn: TAS

651 Bannon Street, Suite 100 MIC: 00

Sacramento, CA 95811

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

CA Department of Tax and Fee Administration

Human Resources Bureau (App Drop Off)

Northeast Tower 1st Floor (JC-498683)

651 Bannon Street

Sacramento, CA 95811

(Monday – Friday (Excluding holidays)

08:00 AM - 04:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other -

  A completed Supplemental Questionnaire (SQ) must be submitted with your STD. 678 in order to be considered for this position. Please see the Supplemental Questionnaire Requirement section of this job posting for additional information.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to take initiative and responsibility for projects.
• Demonstrate strong communication and interpersonal skills.
• Possess the ability to work under pressure and perform multiple tasks with accuracy and precision.
• Demonstrate excellent customer service skills and dependability.
• Demonstrate exceptional writing and presentation skills.
• Demonstrate good judgment and flexibility.
• Ability to be resilient during times of change.
• Possess a "Can-do" attitude with the ability to think innovatively
• Adept at effectively establishing and maintaining harmonious working relationships with diverse groups of people
• Ability to act independently and collaborate with others - demonstrating flexibility, tact, poise, and diplomacy

Benefits

CDTFA appreciates and proudly celebrates diversity with an emphasis of an inclusive atmosphere in all levels of the organization. CTDFA is a participant in The Government Alliance on Race and Equity (GARE) Capitol Cohort to advance racial equality and advance opportunities for all in California. Employees of different races, ethnicities, genders, ages, religions, disabilities, gender orientations and personal experiences are welcomed to contribute to the success of CDTFA.

The CDTFA was presented with the Large State Employer of the Year Award for 2018 from The Association of California State Employees with Disabilities (ACSED); showcasing CDTFA’s support of employment, promotion, and fair treatment of persons with disabilities.

CDTFA values its staff and is dedicated to employee career development. Our agency supports the development of staff by offering training to flourish in their position and programs to promote and explore upward mobility.

In addition, you can look forward to:

• Convenient public transportation.
• Located near Downtown, major freeway access, multiple eateries, DOCO, and Golden 1 Center.
• The new sustainable May Lee State Office Complex is located in the Sacramento River District. It has an on-site coffee shop, cafeteria, gym, and daycare center.

For more information about the outstanding benefits offered to State Employees

Working for the State offers great opportunities, generous benefits, and career development


Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website:

Hiring Unit Contact:
Isaac Obando
(916) 309-0146

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Contact
(916) 309-8400
[email protected]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Supplemental Questionnaire (SQ) Requirements

To be considered for this position applicants must include the Supplemental Questionnaire (SQ) for this recruitment. Applications without an SQ or an SQ that does not directly answer all the items below will not be considered. The SQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The CDTFA will not consider applicants who fail to provide an SQ with their application. Resumes do not take the place of the SQ.

Additionally, your SQ should be no more than two (2) pages in length, double-spaced and must include:

• Your name on SQ
• The Job Control number on SQ
• Responses must be numbered

Please respond directly to the following SQ items below:

• Given the job advertisement description and Duty Statement, identify the traits you bring that make you the right person for this opportunity.

• Employee engagement is crucial to recruiting, retaining, and motivating team members. Summarize the initiatives you would implement to ensure we are supporting our team and branding CDTFA as an employer of choice.

You must provide specific information in your response(s) which demonstrates how your knowledge, skills, and training meet the needs of this position.

Additional Instructions for Applicants

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Paper applications must include a signature. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.

A completed state application (STD. 678) and any documents list under “Required Application Documents” must be submitted with your application package. Applicants who are relying on additional documentation (e.g. transcripts, copy of degrees, certifications, licenses, etc.) in order to prove that they meet the minimum qualifications listed in the Classification Specification (located on the right under “Additional Documentation) must submit those documents with their application package. Failure to submit these documents may result in your application being disqualified.

Applications must include a description of the duties performed for each position held; reference to a resume in place of a description of the duties performed will not be accepted.

Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the “Examination(s) or Job Title(s), For Which You Are Applying” section on the STD. 678. Surplus/SROA candidates should submit a copy of their letter with their application.

Please remove any confidential information (i.e. social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission.

Here is the link to the exam bulletin for the Staff Services Analyst: CalCareers

If applying electronically, please note that CalCareers no longer allows applicants to withdraw their applications. If you need assistance to withdraw your application, please contact the Certification Section at [email protected]

For all other questions regarding your CalCareer account, please contact CalHR’s CalCareers Unit at (866) 844-8671 or [email protected].

For more information on the recruitment process please email [email protected]

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.