Associate Customer Success Representative

Associate Customer Success Representative Location Remote in San Jose, CA :

Hungry, Humble, Honest, with Heart.

The Opportunity

Do you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you.

Nutanix (NTNX) is looking for a dynamic Customer Success Representative to deliver exceptional customer service and improve customer retention and subscription renewals for Nutanix customers. As a Customer Success Representative, you will advise our customers on maximizing the value from a wide array of Nutanix solutions, while playing a key role in helping us realize our revenue goals, including working closely with your peers in our regional sales organization and Renewal Quote Representatives to maximize the renewal revenue and renewal rate. Your day-to-day will include collaboration and coordination with our Field Sales Account Managers, and Systems Engineers to focus on the overall adoption and utilization of your existing portfolio to provide an ongoing best-in-class customer experience.

We enable your success through personalized onboarding. In 6 months, you will be comfortable with the tools and processes, built positive relationships with your internal and external ecosystem and be able to define a customer engagement plan aligned with your Nutanix account team for your dedicated territory in Southern California. We are confident that within your first year you'll have developed strong relationships with our customers. You'll be driving the design of tailored optimization plans driven by your comprehensive understanding of their unique needs & challenges. Working as a collaborative, strategic partner you'll advise them in how to maximize their utilization of Nutanix Solutions to positively impact their day-to-day business, and year end bottom line.

The Nutanix Customer Success team is part of a broader ecosystem of functions focused on product adoption, renewals, retention, and accelerating revenue growth. In addition to being closely integrated with our internal Global Sales, Marketing, Channel, and Support organizations, you will also have access to the growing Nutanix customer, partner, and distributor community in your region.

Your Role

• Maintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals and accurate forecasting, including (i) Preparation and delivery of progress checks for renewal customers, (ii) License activation workshops, (iii) Commercial reviews, all of which are designed to drive the increased success of renewals.
• Work cross-functionally with the Sales Organization, Systems Engineering, and Renewal Quoting to provide a holistic customer experience, including escalating any potential up-sell/cross-sell opportunities found through client interactions to field account teams
• Work with Account teams and internal resources to negotiate and address customer objections as they arise
• Report customer feedback and advocate customer needs in the Nutanix ecosystem

What You Will Bring

• 1 to 2 years of experience in software sales and customer adoption, retention, renewals
• Bachelor's degree or equivalent
• Experience and successful track record with renewal and recurring revenue model
• Experience connecting customers' business objectives with necessary technologies to achieve them; Knowledge of technologies such as virtualization, storage, servers, Cloud, and networking is preferred
• Experience and a successful track record of overachieving in a metrics-driven environment will prepare you for our environment.
• Strong analytical and organizational skills
• Strong customer relationship development skills; passionate about customer success
• Solid sales instinct with excellent presentation and negotiation skills
• Creative problem solving under pressure when working through customer issues.
• Exceptional verbal and written communication, prioritization, and time management skills
• Self-motivated but also a team player
• High energy, drive, and sense of responsibility

About the Team

Meet Rachaelle Strasbaugh!

• Joined Nutanix November 2019
• Biggest Professional Win - Watching my team overachieve their quarterly goals and promote throughout the Nutanix org.
• Biggest Personal Win - Pursuing my passion of developing and coaching those around me through leadership
• Who You're Hoping to Find in this Search
  • Someone who is detail-oriented, comfortable working autonomously, coachable, and wants to constantly improve

What the Team Says About the Role:

• The ACSR role is a great place to start if you want to begin your Customer Success career. We have ownership and control over our business. It can be challenging, but the collaboration with teammates and the payoff of a deal coming in is enriching. The culture of our team is extraordinary. Everyone is super helpful, and support is always there when you need it.

What the Team Says About Rachaelle:

• Rachaelle is incredibly knowledgeable in Nutanix and will be there to assist. She does a fantastic job developing her team to ensure we are prepared for future promotions and is always willing to do what it takes to help you be successful. She is a leader that invests in you. She cares deeply about her team and our individual personal and professional development.

How We Work

Remote primarily, but we promote going to the office as much as you want.

The pay range for this position at commencement of employment is expected to be between $20.40/ hour - $40.79/ hour; assuming a 40 - hour work week, the approximate annualized pay range is between $60,600 - $121,200.

However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.