Housekeeping Office Coordinator
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Must be courteous and gracious, maintaining a professional demeanor at all times
- Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel
- Answer the phone and communicate with other departments/vendors via email
- Notify Maintenance Department of any rooms that need to be placed out-of-order for maintenance concerns
- Possess a thorough understanding of the Property Management System
- Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
- Review and make corrections on employee timecards for payroll; find discrepancies in clock-ins and clock outs and missing punches
- Track employees' hours to avoid/reduce overtime
- Assist Housekeeping staff with completing HR paperwork including benefit request forms, behavioral records, reports of injury, personnel action forms, etc.
- Keep an accurate and up to date attendance calendar
- Monitor housekeeping staff to ensure early room cleanliness for prompt check in
- Ensure Associates are briefed on daily needs
- Respond appropriately to guest complaints
- Implement and enforce appropriate service recovery guidelines in order to ensure total guest satisfaction
- Schedule and regularly conduct routine inspections of the guest rooms, corridors and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company
- Manage inventory by creating purchase orders, updating Housekeeping checkbook, and making sure that the department is well stocked with cleaning, laundry, and other operating supplies
- Communicate with front desk and hotel operator to handle guest requests and assign task to appropriate employees
- Facilitate interdepartmental communication
- Assist in recruiting, training, guiding, managing and evaluating employees
- Ensure staff understands their job expectations before holding them accountable
- Maintain awareness of documentation needed and retained in employee files
- Be familiar with all safety and emergency procedures including OSHA requirements
- Attend relevant meetings
- High School diploma or general education degree (GED) required
- Three (3) years related experience in hospitality or service industry preferred
- Strong ability in using MS office (MS Excel and MS PowerPoint, in particular) and Outlook.
- Excellent reading, writing, and oral proficiency in the English Language
- Strong communication skills
- Ability to multi-task
- Bilingual in Spanish preferred
- Collaborative spirit
- Ethical Conduct
- Computer Proficiency: Microsoft Office, Opera PMS
- Positive Attitude
- Eye for Detail
- Problem solving abilities
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