Assistant Store Manager

About the Role SIA Global Ventures is seeking a seasoned and driven Assistant Store Manager to lead our flagship Tanishq jewelry store in Santa Clara. This role is ideal for someone with deep retail expertise, a passion for jewelry, and strong leadership and technology skills. You will be responsible for overseeing daily operations, managing retail staff, delivering exceptional customer experiences, and achieving store profitability. Key Responsibilities Team & Retail Staff Management Lead, manage, and mentor a team of sales and operations staff to achieve individual and collective goals. Schedule and allocate responsibilities to ensure optimal floor coverage and service quality. Foster a professional and collaborative work culture with regular training and performance feedback. Customer Handling & Experience Ensure every customer receives exceptional, high-touch service consistent with the Tanishq brand. Personally manage key clients, complaints, and service escalations. Organize customer engagement activities (e.g., Golden Harvest events, birthdays, anniversaries). Sales & Business Management Drive the store’s sales strategy to achieve monthly, quarterly, and annual targets. Analyze sales trends, monitor KPIs, and execute corrective actions when needed. Ensure full implementation of brand campaigns, product promotions, and local marketing initiatives. Retail Operations Oversee inventory levels, aging stock, replenishment, and visual merchandising. Monitor compliance with SOPs for store operations, stock control, safety, and company policies. Handle purchase of old gold and ensure daily reconciliation. Technology, Software & Reporting Use software systems (e.g., POS, CRM, inventory management, reporting tools) efficiently. Oversee Symphony and other internal platforms for indenting, performance tracking, and forecasting. Generate and analyze operational reports to drive business decisions. Qualifications Minimum 10 years of experience in retail, with at least 4–5 years in a store leadership role. Prior experience in jewelry, luxury retail, or high-end customer-facing businesses strongly preferred. Bachelor’s degree preferred. Skills & Attributes Strong team and staff management skills, with a track record of building high-performance teams. Exceptional customer service and relationship-building abilities. Excellent verbal and written communication skills. Proficiency in retail software platforms, Microsoft Office, POS systems, and reporting tools. Ability to work weekends, holidays, and peak seasons as needed. Additional Information This is an in-person, full-time role based in Santa Clara, CA. Local candidates strongly preferred Work Authorization: EAD is required