Customer Success Manager

Description

Make your mark on the future of high-growth industries with Halo Industries. Originating from Stanford University in 2014, we're pioneering a revolutionary laser technology that's redefining semiconductor material slicing. Our solution dramatically cuts waste, improves cost-effectiveness, and is fueling advancements in automotive, telecommunications, and power electronics. Following a significant funding round in 2024, we're now expanding our team to accelerate our journey towards volume manufacturing and strategic customer partnerships.

Roles and Responsibilities:

• Be the voice of the customer and represent customer needs and requirements inside Halo by providing clear communication and managing expectations with customers and internal stakeholders.
• Ensure customer needs are met effectively and they have a positive experience with Halo Industries' products and services, specificallyHalo's Silicon Carbide wafering process.
• Develop and lead customer success programs, ensuring alignment with overall business goals and customer satisfaction targets. Plan, execute, and monitor customer projects, ensuring they are delivered on time, within budget, and meet customer expectations.
• Manage the end-to-end customer journey, as a key member of the Halo Sales team.
• Handle customization requests based on customer applications
• Ensure quality and precision of wafers, addressing any issues with defects or non-conformance.
• Provide technical support and consultation, coordinating with engineering, R&D, and sales.
• Manage problem resolution and issue management, including returns or replacements.

Basic Qualifications:

• Bachelors Degree in Science or Engineering
• 4+ years of hands-on process engineering experience in a R&D environment
• Experience in customer success roles, preferably in the semiconductor equipment industry.

Preferred Qualifications:

• Understanding of silicon carbide substrate growth and wafering process would be a big plus.
• Strong project management and communication skills with a proven track record of managing programs and projects effectively.
• Proficiency to work effectively with cross-functional teams (Operations, Engineering, R&D, Sales).
• Willingness to learn and grow, ability to deal with ambiguity and function effectively in a high growth environment are going to be essential qualities for success in this role

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Life Insurance (Basic, Voluntary & AD&D)
• Family Leave (Maternity, Paternity)
• Free Food & Snacks
• Stock Option Plan
• Short Term & Long Term Disability
• Base salary $160,000 - $185,000

Additional Information

We are committed to creating an inclusive workplace where all team members feel valued and supported. We welcome applicants from diverse backgrounds, including those from underrepresented communities in STEM. If you meet most of the qualifications and are excited about this opportunity, we encourage you to apply.