Senior Technology Communications Specialist

Job Summary:

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology & Data (ET&D) mission is to fuel Disney with secure, scalable technology, data, and AI platforms that anticipate business needs, unlock innovation, and deliver world-class experiences. Our team drives competitive advantage through improved consumer experiences, business growth, and operational excellence.

Team Description:

The Strategic Enablement team’s focus is to ensure our TWDC employees are informed about Company technologies and tech changes, ensuring everyone understands how to use these tools effectively to improve their work.

Our team, made up of Customer Success Managers, Communications Specialists, and Knowledge Managers, helps TWDC cast members and employees work better with Enterprise Technology & Data (ET&D) services. We create technology solutions, encourage their use, manage changes, offer guidance and training, and continually improve our methods based on customer feedback.

What You'll Do:

The Senior Technology Communications Specialist is passionate about technology and its ability to transform the employee experience. This individual must possess a unique combination of technical acumen, writing ability, creativity, and marketing savvy – with the ability to craft clear, concise, and effective messaging from complex technical information for employees.

• Act as a communications subject matter expert on behalf of the ET&D organization for any internal communications on new programs, services, tools, or policy changes that need to be widely distributed to employees across the Company

• Develop comprehensive communication plans for both technical and end-user audiences, from initial research to implementation

• Simplify complex technical communications into clear and accessible messages for employees

• Use various communication strategies, considering timing, priority, and message consistency

• Manage editorial calendars, coordinate and help prioritize multiple communications requests, oversee approvals, and manage complex content distribution

• Use HTML and CMS skills to create email templates and post digital content

• Apply intermediate design abilities to edit or produce creative assets

• Create and distribute content for established brands, including D Tools IT, Inside Enterprise Technology, the D Tools IT Newsfeed on MyDisneyToday, and the Exec Circuit

• Create, edit, and distribute executive communications on behalf of senior leadership

• Work closely with communications, video, graphics, premier services, and events partners from across the company to develop compelling content for distribution

• Define, capture and report on KPIs/Metrics, focusing on historical trends, themes, and new engagement opportunities

• Proactively find opportunities to further amplify products across various channels to audiences across the company

Required Qualifications & Skills:

• Minimum of 5+ years of relevant experience

• Background in writing and content creation for communications

• Strong written and verbal skills; able to craft messages for varied audiences

• Skilled at developing and executing communication campaigns

• Familiar with web/digital platforms (HTML, Salesforce Marketing Cloud, WordPress)

• Proficient with Microsoft Office tools (Word, Excel, PowerPoint, Copilot, Forms, Teams)

• Excellent interpersonal skills, with ability to work with all levels and recognize the importance of multiple perspectives and differing viewpoints

• Quick learner with ability to prioritize work under pressure, manage multiple deadlines, and flexibly adapt to changing direction when required

• Innate sense of curiosity, with a passion for new technologies and their implementation

Preferred Qualifications:

• Disney or entertainment industry experience preferred

• Internal communications background

• Skilled in design, graphics, presentations; proficient with Adobe Creative Suite and Keynote

• Familiarity with AI productivity tools (i.e. M365Copilot, ChatGPT, Gemini, Copilot Studio)

• Ability to think outside of the box and challenge norms with a continuous improvement mindset

• Highly accountable, with ability to treat sensitive information with extreme confidentiality

Required Education:

• Bachelor's degree and/or equivalent work experience

#DISNEYTECH

The hiring range for this position in Burbank, CA is $95,500 to $128,000 per year, in Orlando, FL is $90,938 to $121,990 per year and in Seattle, WA is $100,040 to $134,200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.