AI Product Manager

Are you one of the most ambitious people you know? Do you love to build? If so, you'll be right at home at Unwrap.

We are seeking an AI Product Manager who has a specific interest in building customer-facing technology for extracting actionable insights from large scale customer feedback. Our customers are some of the world's best companies, from Doordash to Stripe to lululemon and Southwest Airlines. These teams rely on Unwrap to analyze millions of pieces of customer feedback and inform them where they need to focus.

You will be the first PM on our AI team. This includes deciding what to build, how to build it, and how to measure its success. This includes developing deep relationships with our customers to understand their needs, crafting the vision for what our insights products need to look like, developing robust measurement criteria for evaluating the quality of our AI products, and hands-on building where needed.

This is an in-person role in beautiful Santa Barbara, CA. Our office is downtown, walking distance to great restaurants, coffee shops, and the beach.

Who We Are

Unwrap.ai is on a mission to fill the world with products people love. We’re helping companies like Lyft, Stripe, Oura, Microsoft, Perplexity, and Github collect and process feedback more effectively. We ingest feedback from thousands of sources (support channels, surveys, social), and use state-of-the-art NLP technology to extract actionable insights for customers across software, hardware, and retail sectors.

We’re currently a team of 30, based in Santa Barbara, and growing quickly. We are venture-backed, raising more than $16M to-date from world class investors.

Our founders, two ex-Amazon Alexa Product Managers, were tired of manually sifting through customer reviews, support tickets, and bugs while working on Alexa. They understood the importance of listening to customers and prioritizing their requests effectively, but simply had too much feedback to parse through. So, Unwrap.ai was born to solve this problem.

Our small team is extremely motivated, hard-working, and simply gets stuff done. If this sounds exciting, we can't wait to read your application.

What You Bring

• You have 4+ years in product management or related roles with a track record of shipping great solutions to real customers

• Strong understanding of modern AI/ML concepts (LLMs, embeddings, clustering), with enough depth to debate tradeoffs with ML engineers and data scientists

• Hands-on experience defining and tracking quantitative evaluation metrics for AI/ML systems (e.g., confusion matrices, labeling quality, data set quality)

• You have experience preparing high quality presentations to senior business leaders (data-backed, polished, drives decisions)

• You're able to independently meet with customers and ask the right questions so we can build the best products to serve their needs

What You Get

• Ground floor impact at an early-stage startup with tremendous latitude over technical strategy and approach

• Significant, potentially life-changing equity

• Report directly to a founder of the company

• Ability to rapidly advance your career while building a really big company

• Collaborate with experienced teammates, entrepreneurs, and advisors

• Work directly with enterprise customers to ideate and develop solutions