Admin Support Assistant I

• Receives active and prospective clients over the counter
• Answers questions
• Reschedule clients for services as needed
• Schedules appointments
• Answers multi-phone lines and takes messages
• Impart accurate information about the DUIP policies and procedures and refers clients to appropriate staff members for services
• Conducts Intake Interviews and prepares appropriate contract; documents pertinent information in case files for case management
• Performs duties as necessary in relation to pre and post orientation and enrollment of new clients; records education attendance.
• Collects and process the appropriate customer transactions using Microsoft Access register system; performs open/close register functions and drop deposits.

• Attends staff meetings and training as required

Knowledge and Abilities

• Knowledge of basic English grammar, spelling and punctuation for use of simple sentence structure
• Knowledge of standard office equipment such as a computer, copy, machine and fax machine
• Knowledge and competency using MS Word, Excel, Access and internet applications
• Knowledge of basic phone etiquette and to use a multi-line phone
• Ability to provide good customer service when assisting participants in person, over the phone or at counter
• Knowledge of the basic policies and procedures integral to the SDSU DUI Program
• Knowledge of Title IX requirements and State regulations policies and procedures
• Ability to be highly motivated with strong interpersonal skills
• Ability to interact and communicate clearly and effectively in a professional manner
• Ability to perform cash handling transactions with accuracy and efficiency; perform arithmetic computations where required, match names and numbers quickly and accurately
• Ability to effectively communicate both orally and in writing; demonstrate strong interpersonal skills
• Ability to display flexibility and handle multiple work priorities and frequent interruptions
• Ability to display non-judgmental and empathetic listening skills, while working with participants in problem solving regarding required documentation, referral needs, and scheduling conflicts
• Ability to understand and follow DUIP's confidentiality requirements and procedures
• Ability to handle a broad range of interpersonal contacts, highly sensitive and confidential documents and information; handle and maintain strict confidentiality of sensitive participant information and agency records
• Ability to provide good customer service when assisting participants in person and over the phone
• Ability to effectively use MS Word, Excel, Outlook and Microsoft Access to create reports, memos and documents
• Ability to understand standard office procedures
• Ability to work a flexible schedule which may include days, evenings and weekend shifts
• Ability to establish and maintain cooperative working relationships and interact effectively with management, clinical team members, counseling and administrative staff as part of a team
• Ability to demonstrate a high level of cross-cultural sensitivity
• Ability to understand and follow posted work rules and procedures
• Ability to relate well to others within the DUIP Program environment
• Ability to be well organized, meet deadlines, display detail orientation and possess good judgment and common sense

• Previous experience in an office or administrative environment
• High School Diploma

• One or more years in an office environment
• Previous experience using Word, Excel and basic computer programs
• Previous experience working in a DUIP Program
• Previous cash handling and cashiering experience
• Bilingual in both English and Spanish

• A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with SDSU Research Foundation
• Candidate must reside in California or live in a commutable distance from SDSU at time of hire.
• San Diego State University Research Foundation is an EEO/AA/Disability/Vets Employer