Case Manager - Vivalon & Casa Canal, San Rafael (36 Hours/week)
- Independently deliver onsite programs, ensuring implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations
- Regularly conduct door-to-door, phone, e-mail outreach and other marketing strategies to make residents aware of services offered
- Assist in and/or provide crisis intervention and follow-up (including but not limited to child abuse or adult abuse reporting); appropriately implement mandated reporting policies and procedures
- Support case management services for identified residents who exhibit signs of functional impairment, including support to develop independent living skills
- Provide group and one-on-one services to residents and support community building activities at assigned properties
- Collaboratively work with the residents to support independent living and personal and professional goals
- Educate residents about programmatic options and advocates for residents’ needs
- Ensure that all established HIPAA policies and procedures are maintained and strictly adhered to
- Familiar with Services’ partnership goals and selection criteria; engages with property-level partners to support these goals/criteria and communicates with supervisor where improvements may be needed
- Collaborates well with local community agencies in proximity to assigned property
- Work collaboratively with Eden Property Management, Eden Resident Services staff, community partners and community-based services providers to address/ resolve property concerns or neighbor disputes
- Support property-level needs assessments and associated follow-up (e.g., community meetings)
- Participate in development of property service plan that is responsive to resident needs
- Communicate and execute actions based on stated and assessed needs
- Offer exemplary customer service and responsiveness to residents
- Maintain accurate property-level records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis)
- Ensure timely property-level reporting, consistent with Services’ policies, procedures, and trainings
- Participate in staff and team meetings, trainings, group outings and other site sponsored events
- Apprise direct supervisor of activities and incidents in a timely manner
- Cultivate collaborative relationships with Property Management peers and colleagues at the property level
- Performs other duties as assigned
- M.S.W. or M.A. degree in psychology, counseling, or related field and 1 year of full-time experience serving the needs of senior populations and special needs (mental illness, substance use, co-occurring disorders) or B.A. or B.S. degree in the same fields with 3 years full-time experience serving these populations or a High School Diploma or GED plus 5 years or more of relevant experience
- Experience working with and serving homeless populations and/or providing social services to diverse populations
- Experience using and administering multiple assessment tools and interpreting information/data derived from assessments
- Experience supporting program and service implementation and coordination
- Experience collaborating with local service providers
- Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs; [some positions may also include “proficient in Spanish, Russian, Korean or Vietnamese” if required at a specific property] bilingual requirements are determined based on resident/property population and will be applied accordingly
- Solid judgment, discretion, problem -solving skills when working with clients
- Excellent relationship-building, active listening, and conflict-resolution skills
- Excellent attention to detail and organizational skills and demonstrated ability to work independently
- Willing to learn, committed to improving and staying abreast of exemplary practices in the field of social services for special needs populations
- Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite, and other technology tools to support interactions with peers and supervisor .
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