Record Retrieval Specialist I
- Location: Rocklin, CA Remote-Hybrid
- Schedule: Monday-Friday, 8:00am-5:00pm
- Compensation: $19.23-$25.96 Per Hour
- Meet departmental quality and quantity metrics
- Demonstrate accuracy and consistency within work tasks
- Confirm receipt of Subpoenas
- Contact the appropriate entities by phone/fax/email/mail
- Maneuver between various systems to further conduct research
- Become familiar with statutes
- Ensure retrieval of records
- Utilize all means available to ensure records are received in a timely manner
- Schedule Gemini process servers to retrieve records
- Maintain an organized calendar and work space
- Review invoices and process for payment
- Other job duties as assigned
- Education and/or experience:
- High School Diploma or equivalent required
- 1+ years of customer service or call center experience preferred
- 1+ years of medical or legal office experience preferred
- Skills:
- Advanced time management and organizational skills
- Demonstrate discipline to follow all active processes to ensure standardization
- Strong verbal and written communication skills
- Presentation and public speaking
- Ability to handle a high volume of work and function in a fast-paced environment, on deadline
- Self-motivated and directed, with keen attention to detail
- Technology:
- Proficient using a computer, business phone, office software, video conferencing, and other computer programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.)
- Other:
- Exceptional teamwork
- Sitting for at least one hour at a time (total: 6-8 hours/day)
- Keyboarding for extended periods of time (total: 4-6 hours/day)
- Comprehensive health coverage including medical, dental, and vision
- Generous time-off to support work-life balance including PTO, volunteer time, sick time, and paid holidays
- 401(k) plan with company match to support your financial future
- Company culture rooted in shared values and community
- Education tuition reimbursement program
- Employee Assistance Program (EAP) and legal assistance benefit
- Company-paid annual donation to a non-profit or charity of your choice
- Employee recognition program with gifts and awards
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