Technical Productivity Program Coordinator

Job Title: Program Coordinator (Event Operations)
Location-Type: Onsite/Hybrid in San Francisco
Start Date Is: ASAP
Duration: Contract
Compensation Range: $85/hr

Job Description:
Support and manage end-to-end operations for an in-person technical onboarding program, ensuring seamless execution and an exceptional participant experience.

Day-to-Day Responsibilities:

• Coordinate onsite cohort events including room setup, AV checks, catering, and materials prep
• Manage event timelines, breakout sessions, and participant engagement activities
• Maintain cohort roster, track attendance, and assign participants to sessions
• Own all participant communications including emails, calendar invites, and Slack coordination
• Distribute surveys, compile feedback, and track program performance metrics (e.g., NPS)
• Schedule and coordinate speakers, ensuring timely delivery of materials
• Maintain and update program documentation including run-of-show and playbooks
• Manage program calendar, resolve scheduling conflicts, and maintain project tracking tools
• Troubleshoot issues in real-time and ensure smooth event execution

Requirements:

• Must-Haves:
  • 2–5 years of experience in program coordination, event operations, L&D operations, or similar
  • Experience managing recurring in-person events with 20 participants
  • Ability to work onsite for events and additional in-office days as needed
  • Strong ability to operate independently with a remote manager
  • Exceptional organizational skills and attention to detail
  • Experience with project management tools such as Asana or similar
  • Proven ability to manage participant communications end-to-end
  • Strong stakeholder management skills, including working with senior contributors
• Nice-to-Haves:
  • Background in tech, SaaS, or startup environments
  • Experience supporting technical audiences or onboarding programs
  • Event marketing experience
  • Familiarity with NPS or feedback-driven program improvement
  • Experience building or maintaining operational playbooks or SOPs
  • Experience with Slack-based communication or community management

Benefits:

This role is eligible to enroll in both Mondo's health insurance plan and retirement plan. Mondo defers to the applicable State or local law for paid sick leave eligibility