Quality Manager (Raw Sugar)

ABOUT RAW SUGAR LIVING 

Raw Sugar Living is a personal care brand on a mission to promote clean and healthy living through products that are good for the body and nourish the soul. Since 2014, we have mainstreamed premium-quality and vegan-friendly personal and hair care products, recognized by our signature ‘Bamboo Tops & White Bottles.’ We continue to innovate new and eco-friendly clean products because everyone has the right to feel beautiful and love the skin they are in. Learn more at rawsugarliving.com. 

WORKPLACE 

Los Angeles, CA / hybrid (1-2 days/week in office) + occasional travel to contract manufacturers 

ABOUT THE ROLE 

The Quality Manager will lead the further development and enhancement of the Quality Management program for Raw Sugar, LLC which will allow the company to maintain the high product quality standards set by the brand. This position will manage the product quality program for Raw Sugar and ensure adherence at all Contract Manufacturers and 3PL partners. As a Quality Manager, you will oversee and direct the work of Quality staff in direct connection to our manufacturing and distribution partners. In addition, your technical support to Operations, Marketing, and Product Development is essential. 

WHAT YOU WILL DO 

• Manages performance and provides leadership to Quality employee(s). Provides guidance and training on new processes and products. 

• Monitors enforcement of cGMPs and SOPs within Raw Sugar department and affiliated partners. Establish SOPs to close any process gaps and elevate the Quality function. 

• Works closely with Operations and Innovation to establish standards, accept/reject criteria, defect classifications and simple written test methods and inspection procedures as needed for components, bulk, and finished goods. 

• Develops and implements Pre-Delivery Sampling (PDS) system with key component suppliers and contract manufacturers. Manages component standards distribution process within Operations, and Contract Manufacturers. 

• Manages finished goods and product evaluation and functional testing for components and finished goods. 

• Monitors maintenance and storage of component samples and finished product retains. 

• Directs Contract Manufacturers on protocols for incoming inspection and testing of components and raw materials in compliance with the Quality Agreement. 

• Conducts vendor evaluations of all Contract Manufacturers, including periodic on-site visits, to assure consistent quality and delivery.

• Provides support to Contract Manufacturers on issues related to supplied components and packaging work instructions.

• Works with Operations and Contract Manufacturers on process improvements. 

• Participates in establishing and reporting vendor performance ratings. Keeps records of component and contract manufacturers' quality issues. Publishes results to Operations for improvement action. 

• Generates and publishes Non-Conformance Reports (NCRs) for non-conforming products, components, bulk and finished goods. Evaluates 3rd party partners’ investigation reports for robust preventive actions as needed.

•  Oversees protocols for compatibility and functional testing in new packages in collaboration with Product Development and Purchasing 

Requirements

WHAT YOU BRING 

• Bachelor in a science field, Quality area preferred 

• 3-5 years of quality experience in a manufacturing management environment 

• Experience in personal care contract manufacturing a plus 

• Strong business management skills and manufacturing management experience 

• Knowledge of GMP, Statistical sampling, processes/testing procedures 

• Experience creating and implementing SOPs and process guidelines

• Must have basic computer skills (Excel and Word) 

• NetSuite or other ERP/data system experience a plus 

• Ability to multi-task and change priorities as required 

• Excellent verbal and written communication skills 

• Strong collaboration skills 

• Ability to be self-motivated and able to work in a fast-paced environment 

Benefits

Raw Sugar Living offers a comprehensive benefit package which includes medical, dental and vision plans, company-paid disability and life insurance, paid time off, 401(k) match, a wellness program and more!

The annual base salary range for this full-time position is $115,000-$125,000 USD/year. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to: location, education, skills, training, and experience.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability status, age, sexual orientation, gender identity and expression, marital status, or any other legally protected factor. Raw Sugar Living is committed to offering reasonable accommodation to job applicants with disabilities. Raw Sugar Living does not accept unsolicited agency resumes and is not responsible for any agency fees related to unsolicited resumes.