Case Management Quality Assurance Specialist

Now Hiring: Case Management Quality Assurance Specialist (Bilingual Spanish Required) Location: Corona, California Schedule: Full-Time /Hybrid| MondayFriday, 8 AM 5 PM Travel: Regular local travel for home visits Department: Quality Assurance Our Mission At Inland Respite, we are dedicated to delivering compassionate, high-quality respite care to families of individuals with developmental disabilities. We support families by ensuring care services meet the highest quality and compliance standards. Position Summary As a Quality Assurance Specialist, you will connect with families receiving respite services to confirm care quality and compliance with Inland Respite standards. You will conduct home visits, monitor service utilization, advocate for family needs, and coordinate with internal teams to resolve concerns, ensuring an excellent client experience. Key Responsibilities Conduct scheduled and surprise in-home visits to assess care quality and address service concerns Complete documentation and update databases (e.g., WellSky) following visits Perform biannual phone check-ins and 30-day post-staffing follow-ups with families Monitor client utilization and over-hours; report trends and concerns Proactively engage families to prevent service termination and support retention Coach families on requesting additional hours or services, assisting with submissions Track unused service hours and advise on maximizing approved usage Maintain professional, compassionate communication while ensuring HIPAA compliance Identify and escalate high-risk or urgent care issues promptly Collaborate with Care Coordination and HR for timely follow-up and resolution Document all client interactions for internal reporting and trend analysis Additional duties as assigned to support organizational goals Required Qualifications Associate's degree in human services, Social Work, Psychology, or related field (or equivalent experience) Experience working with families of individuals with developmental disabilities preferred Familiarity with Inland Regional Center processes preferred Strong communication, interpersonal, and de-escalation skills Comfortable conducting home and virtual visits High accuracy, attention to detail, and accountability Proficient in Microsoft Office, cloud-based systems, and EHR platforms Excellent written and verbal communication skills Strong organizational and time management abilities Experience with data analysis and reporting Bilingual in English and Spanish (required) Valid driver's license, auto insurance, and reliable transportation Work Environment & Physical Requirements Office-based with regular indoor/outdoor home visits Prolonged sitting and computer work Occasional lifting up to 25 lbs. Physical activities include walking, bending, and driving Periodic travel throughout Southern California Benefits ofInland Respite Competitive salary Health, dental, and vision insurance Paid time off (vacation, sick leave, holidays) 401(k) retirement plan with employer match Mileage reimbursement Professional training and career development Supportive, mission-driven team culture Opportunities for growth in a growing organization Apply Today! Join Inland Respite and play a vital role in ensuring families receive quality care and support. Submit your application to be part of our meaningful mission.