GenAI Program Manager - Bay Area, CA

Description and Requirements

WORK LOCATION: Remote, Bay Area, CA

SCHEDULE: Mon - Fri, 8:00 - 5:00 P.M.

FLEXIBILITY: Schedule and availability to visit client sites

JOB STATUS: Full time, regular

COMPENSATION: $101,600.00 - $127,000.00 USD per annum

Position Summary

The Program Manager is the strategic lead for all operations related to Off-the-Shelf dataset creation. This role ensures the seamless execution of projects across different use cases like GenAI, Audio, and Computer Vision, aligning cross-functional teams, driving workflow efficiencies, ensuring quality compliance, and optimizing resource allocation. The OTS Program Manager will also serve as the central point of coordination between internal delivery teams and key partner functions like Sourcing, Product, and the Solutions team.

Key Responsibilities

• Program Leadership: Own the roadmap for OTS dataset development, ensuring alignment across different teams

• Customer engagement and Market development: Regularly meet with GenAI customers and prospects in the SF/Bay Area to gather insights, address concerns, and identify opportunities. Represent the OTS Datasets program at industry events, conferences, and meetups. Build a strong network within the local GenAI and LLMOps communities

• Team Leadership: Work with a multidisciplinary team consisting of Project Managers, Project Coordinators, SMEs, Quality Managers, and QA experts. Provide strategic direction, performance oversight, and feedback

• Product Feedback: Collaborate closely with the product team to define dataset requirements, identify product requirements for hosting and managing datasets, and provide key insights on dataset demand

• Stakeholder Management: Collaborate with Sourcing Managers for talent acquisition, Solution Engineers for technical feasibility, and Product teams to align with platform capabilities

• Quality Assurance Oversight: Ensure robust QA/QC processes are in place in collaboration with Quality Managers and SMEs

• Process Optimization: Identify and implement improvements in workflows, data pipelines, and QA processes to maximize efficiency and scalability

• Risk Management: Proactively identify delivery bottlenecks, mitigate risks, and ensure continuity across datasets

• Reporting & Insights: Track key performance indicators (KPIs) across all datasets, report progress, and suggest corrective actions where needed

• Compliance: Ensure dataset creation meets internal data handling policies and aligns with industry standards and regulatory guidelines

Qualifications

• Bachelor’s or Master’s degree in a STEM, Business, or Data-related field

• 5+ years of experience in program or project management roles with at least 2+ years in a leadership role, ideally within AI, data operations, or software/IT services

• Strong understanding of data lifecycle management, labeling workflows, and quality assurance processes

• Experience managing diverse cross-functional teams across geographies

• Familiarity with computer vision, audio processing, LLMs, or related AI domains is a plus

• Exceptional organizational, communication, and stakeholder management skills

• Ability to adapt quickly in a fast-paced, evolving environment

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We embrace change and initiate opportunity

• We have a passion for growth

• We believe in spirited teamwork

• We have the courage to innovate

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability

TELUS Digital will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. Our recruitment and sourcing teams only use email addresses that end with telusdigital.com or telusdigital .ai when emailing candidates. If you are unsure as to whether a job offer is legitimate or suspect that TELUS Digital's business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at TINA_TalentAcquisition@ telusdigital .com.

Additional Job Description

The Program Manager is the strategic lead for all operations related to Off-the-Shelf dataset creation. This role ensures the seamless execution of projects across different use cases like GenAI, Audio, and Computer Vision, aligning cross-functional teams, driving workflow efficiencies, ensuring quality compliance, and optimizing resource allocation. The OTS Program Manager will also serve as the central point of coordination between internal delivery teams and key partner functions like Sourcing, Product, and the Solutions team.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.