Customer Success Representative

Lumen Executive Group is a business consulting firm that specializes in handling the sales and customer service in our local community on behalf of larger corporations. We make high quality, nationally accredited products accessible to our customers at competitive prices while providing step-by-step support and dedicated customer service throughout the process.

We’re actively seeking ambitious, hard working individuals to join our team as a Customer Success Representative! In this role you will be responsible for providing hands-on customer service and ensuring that customers achieve their desired outcomes from the products and services we promote. You will learn how to build long-term relationships with customers, help to close sales deals and ensure they get the best value for their money, and maintain high levels of satisfaction and retention through dedicated customer service.

What We Offer:

• 2 weeks training
• Flexible hours
• Uncapped commission bonuses
• Dedicated career guidance and mentorship
• Vertical growth opportunities

What You’ll Do:

• Forge strong relationships with prospective customers by offering hands-on customer service and sales support
• Follow up with existing customers frequently, troubleshooting issues and answering inquiries to maintain high levels of customer satisfaction and long term retention
• Stay up to date on all sales and customer service techniques to ensure the company stays ahead of the curve in implementing best practices
• Facilitate communication between customers, the company, and client technical support to ensure a smooth and satisfactory activation process
• Work closely with sales and customer service departments to ensure company targets are met on a daily, quarterly, and yearly basis
• Abide by all compliance policies and procedures set forth by the company when handling sensitive customer information, ensuring legal and privacy requirements are met

What We’re Looking For:

• Previous experience in customer service is a plus
• Highly motivated candidates with an interest in long-term company growth
• Ability to take initiative independently when needed
• Personable, able to communicate effectively with customers and fellow employees
• Empathetic individuals able to understand customer concerns and offer effective solutions through quality customer service