Senior Product Manager, SMS/RCS

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

You will join a high impact team responsible for the continued evolution of Braze mobile messaging channels (SMS, RCS). You will be responsible for leading discovery and delivery of best-in-class features designed around the needs of marketers, and play a major role in growing the SMS product through its next growth phase.

Braze operates at a massive scale, delivering billions of SMS messages per year across thousands of clients. A successful candidate will be curious, strategic, organized, data-driven, creative, and customer-focused:

• Collaborate closely with Engineers, Product Managers, Product Designers, and stakeholders across the business to scope effective solutions, build, prioritize, and execute the SMS roadmap


• Manage the product roadmap for our SMS team - analyzing inputs from a wide variety of sources to prioritize the most important next steps for our product (user feedback, research, usage data, support requests, etc)


• Deeply understand our customers, market, and technology environment. The SMS team operates in a dynamic ecosystem, and staying on top of the landscape in which we operate is a must


• Setup qualitative and quantitative feedback loops to dive into our customers’ problems and build proposals to address them creatively


• Run point on launching features and functionality released by the team


• Own the commercial lifecycle for your product area: establishing clear strategies for packaging, pricing, and positioning while partnering with Product Marketing on messaging. A key focus will be establishing and managing strategic partnerships with resellers and system integrators, working closely with the SMS Product Lead to expand our market reach

WHO YOU ARE

• An experienced builder with 5+ years of Product Management experience


• Demonstrated experience translating a product vision into execution within a fast-paced, high-tech setting, particularly in the messaging or CPaaS industry. This requires the ability to:
  
  
  
  • Solve highly complex issues spanning technical architecture, process design, and end-user application
  
  
  • Own the product from concept through launch and iteration
  
  
  • Clearly articulate strategy and requirements when presenting to both internal and external audiences
  
  
  • Go beyond collecting requirements to uncover the true customer challenge
  
  


• You have a proactive, positive, can-do attitude. You consistently drive projects to successful completion, measure success, and proactively seek opportunities to enhance both processes and products


• You have an eagerness to learn and grow


• Bonus:
  
  
  
  • Experience working with SMS or other mobile messaging solutions
  
  
  • Experience working at a B2B SaaS company
  
  
  • Experience at a high-scale technology startup (we operate at the scale of billions of users)
  
  

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $140,400 and $232,650/year with an expected On Target Earnings (OTE) between $156,000 and $258,500/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

#LI-Hybrid

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity


• Retirement and Employee Stock Purchase Plans


• Flexible paid time off


• Comprehensive benefit plans covering medical, dental, vision, life, and disability


• Family services that include fertility benefits and equal paid parental leave


• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend


• A curated in-office employee experience, designed to foster community, team connections, and innovation


• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching


• Employee Resource Groups that provide supportive communities within Braze


• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In’s Best Places to Work. In 2024, we were included in U.S. News & World Report’s Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women.
Additionally, we were featured in Great Place to Work UK’s Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you .

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.