Accounts Receivable Clerk/Collections

As part of an international mid-sized corporation with ambitious growth plans, an innovative mindset and high customer focus, NDS is looking for highly motivated and team-oriented individuals with eagerness to join our journey from good to great.

Job Overview:

The Accounts Receivable Clerk is responsible for maintaining a low volume aging portfolio, managing customer accounts, resolving discrepancies, and supports the AR team with various administrative duties. This role requires strong communication, organizational, and problem-solving skills to uphold our commitment to accuracy, service, and support.

Responsibilities:

• Review account status for incoming orders over the credit limit or on credit hold; request credit limit increases or account reviews when payments are received.
• Monitor customer aging reports daily and follow up on overdue balances.
• Conduct proactive outreach to customers on past-due invoices and accounts under review; document all account activity and communications.
• Investigate customer deductions to obtain proper documentation and approvals for issuing credits or debits.
• Prepare credit/debit memos for issues such as shortages, freight discrepancies, overages, shipping errors, advertising allowances, co-ops, defective merchandise, and compliance matters.
• Process credit/debit requests and daily invoicing; manage monthly statement distribution and outgoing AR mail.
• Provide customers with requested documentation, including invoices, statements, credit/debit memos, and proof of delivery.
• Respond to customer inquiries (phone and email) regarding invoicing issues or account questions.
• Manage the AR email inbox, including distribution of Return Merchandise Authorization (RMA) cases and PayPal/credit card payment processing.
• Support AR team initiatives such as audits, special projects, invalid term discount reviews, and departmental coverage as needed.

Position Requirements:

• High school diploma or equivalent required (associate’s degree in accounting or finance preferred).
• 1-2 years of experience in accounts receivable or general accounting.

• Intermediate in Microsoft Office (Outlook, Word, Excel) -including basic formulas, data entry, and spreadsheet organization.
• Strong written and verbal communication skills for collaboration across departments and with customers.
• Ability to work independently, manage tasks, and prioritize responsibilities effectively.
• Analytical mindset with creative problem-solving abilities.
• High emotional intelligence and teamwork orientation.
• Typing speed of 45+ WPM.

Work Conditions:

• Hybrid Role: Mandatory 2 days onsite in Visalia, CA office and 3 days from home.
• Must have a dedicated home office or workstation free from distractions.
• Reliable internet connection.
• Ability to maintain confidentiality and data security in a remote setting.