Lead Receptionist and Intake Assistant

Lead Receptionist and Intake Assistant Location Newport Beach, CA : Antonyan Miranda, LLP seeks to hire a bilingual (Spanish speaking) Lead Receptionist and Intake Assistant. The position involves handling the intake of new clients, front office oversight, reporting to management and firm policy enforcement. Responsibilities and Duties: ~ Overseeing the Orange County reception staff. Screen guests/customers/vendors upon arrival. Zoom phone management. Light IT inventory and support in conjunction with Office and IT Managers. Assist Administrative team with firm-wide initiatives as requested, including coordination with Partners, Office Management, Business Development, Concierge Team, attorneys and support staff. Answer phones. Calendar management. Mail sorting and posting. Legal service; receive and deliver. Process file pick-ups/draft receipts. Housekeeping: maintenance and cleaning of common areas and conference rooms. Break room maintenance, including but not limited to preparing coffee, unpacking food and supplies, preparing fruit and attending to the dishwasher. Scan, copy, fax as needed. Submit work orders. Other duties as assigned by a supervisor. Adding all new clients to systems. Create letterhead and pleadings. Reach out to clients, prior counsel for file and coordinating arrival. Administrative tasks such as copying pleadings for new clients. Help coordinate events for firm such sending out evites and preparing gifts. Scanning and saving intake documents . Take payment over phone. Other duties as assigned by the supervisor. Qualifications: Associate degree or paralegal certification a plus. Practices superior time management. Maintains excellent writing and language skills. Makes evident good technical understanding and can pick up new tools quickly. Possesses great ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues. Strong analytical skills, attention to detail and ability to multi-task. Must be able to investigate, document and resolve issues in a timely and professional manner. Must possess the ability to generate trust and build relationships with co-workers. Maintain confidentiality and professionalism at all times to protect the privacy of employees and clients. Demonstrates techniques such as empathy, patience, advocacy and conflict resolution. Proficiency with MS Office Applications including Excel and Outlook Benefits of Belonging to the AM Family: Antonyan Miranda proudly offers a highly competitive and comprehensive salary and benefits package, inclusive of conventional and unconventional law firm benefits and perks such as: Medical, dental and vision coverage Dependent coverage, including domestic partners, is available. Life, short-term and long-term disability insurance Health Savings Accounts, with qualifying health plan selection 401(k) participation Paid parking Employee Assistance Program (EAP)