University Bursar

: Job no: 534888 Work type: Management (MPP) Location: San Diego Categories: MPP, At-Will, Finance/Accounting, Full Time, Student Services, On-site (work in-person at business location)

Position Summary

The University Bursar is responsible for the management of the cashiering, student billing/accounts functions, and collections functions within the University Bursar's Office and oversight of the SDSUCard Office within the Division of Business and Financial Affairs. This includes the customer service areas as well as the back-office functions related to cashiering, student billing, third-party billing, financial aid disbursement, student refunds, and collections. This University Bursar also provides coordination and acts as a liaison between the University Bursar's Office, Student Financial Center, campus departments, and vendors who provide services within the department. Responsibilities of the University Bursar include but are not limited to:

• Manage, lead, and inspire the University Bursar's Office team, including mentoring, goal setting and monitoring, honest and clear regular feedback, career development, and coaching.
• Represent the University Bursar's Office at meetings and on committees within the institution and at outside events. Act as a liaison to departments in the University. Coordinate with offices on campus for cashiering and other student account-related services. Maintain close communication with the Office of Financial Aid and Scholarships, Student Financial Center, and Enrollment Services.
• Coordinate and collaborate with the Student Financial Center to facilitate a one-stop shop experience for students and parents.
• In conjunction with the managers/lead staff in the University Bursar's Office and other stakeholders, develop and document policy and procedures to ensure compliance with regulations.
• Ensure that main cashiering and the satellite cashiering areas are complying with PCI Security standards along with campus policies and procedures related to cashiering, acceptance of credit cards, record retention, area security, etc. to safeguard funds collected.
• Oversee student billing/statement/disbursement/collection processes, and Installment Plan Programs for Tuition and Fees.
• Work with Vendors and campus departments when new money-handling processes or collections are developed. Serve as the contact for the bank or other vendors on problems related to cashiering operations and deposits. Investigate issues with Credit card processors or banks when problems occur.
• Oversee Transact, ASCOT, PeopleSoft Campus Solutions, and ECSI system problem resolution.

This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

San Diego State University is a dynamic and exciting organization, where every employee can make a difference through meaningful work that contributes to knowledge and provides rich opportunities for students. The Division of Business and Financial Affairs (BFA) is at the heart of some of the larger projects on campus in recent years, including the construction of Snapdragon Stadium, as well as the implementation of my.SDSU on campus. As part of BFA, the Department of Financial Operations is responsible for the financial and budgetary controls and procedures of the University and is directly responsible to the Vice President for Business and Financial Affairs. The Associate Vice President for Financial Operations has responsibility for Budget and Finance, Audit and Continuous Improvement, Shared Services, and the University Controller's Office, which includes the University's Bursar Office, Accounting Services, Financial Reporting, and Financial Systems Management and Analysis.

The University Bursar's Office is a customer service-oriented group that interacts with students on a regular basis. The University Bursar is responsible for University cashiering operations, student billing, and collections, the student direct deposit process, campus fee reporting and reconciliation and check printing. Collections and a portion of the fiscal recordkeeping for various loan programs also fall under the responsibility of the University Bursar's office. The University Bursar is also the liaison with the Student Financial Center and the Financial Aid Office, which all work together to ensure our students' financial transactions are properly processed.

The SDSU Card office is the sole source of the official SDSU ID required for every SDSU community member, as well as guests (e.g. contractors working on campus projects). The SDSU Card office produces the photo identification cards and is also responsible for the timely collection, processing, and maintenance of data that supports campus banking and debit functions which includes accounting for transactions and the verification of functions. In addition, the SDSU Card Office is responsible for the procurement, installation, maintenance, and repair of all the hardware and much of the network infrastructure supporting these systems. There are over 200 locations on campus where an SDSU Card is used for either payments, authentication or tracking.

For more information regarding the Division of Business and Financial Affairs, click here.

Education and Experience

• Bachelor's degree and a minimum of five years of progressively responsible experience that includes thorough knowledge of financial record-keeping methods, cash-handling protocol, collection procedures, and other financial practices
• Two years of experience supervising and training employees
• Experience in a customer service environment

Preferred Qualifications

• Master's degree in Business Administration, Public Administration, or related field
• Knowledge and understanding of public higher education or similar environment
• Experience using integrated enterprise cash receipt and accounts receivable/customer account software or similar system
• Experience using PeopleSoft
• Knowledge and understanding of student account services, cashiering, financial aid, customer service, and collections processes, procedures, rules, and regulations

Compensation and Benefits

San Diego State University will offer a competitive salary based on the qualifications and experience of the selected candidate. San Diego State University also offers a rich benefits package that includes:

• Extensive Leave benefits: 15 paid holidays, 24 vacation days, and 12 sick days per year;
• Retirement security through a CalPERS defined benefit pension (with CalPERS and UC Retirement Plan reciprocity) and retiree healthcare benefits;
• An array of health, dental, and vision coverage at no-cost or low-cost to the employee; and
• California State University system fee reduction program (fee waiver) for the employee or their qualified dependent

Anticipated hiring range: $110,000-$120,000

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community.

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on January 25, 2024. To receive full consideration, apply by January 24, 2024. The position will remain open until filled.

The person holding this position is considered a ‘mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Casie Martinez at [email protected].

Advertised: Jan 03, 2024 (9:00 AM) Pacific Standard Time Applications close: Open until filled