Head of Customer Experience and Operations

**Company:** Venture Smarter

**Location:** Remote

**Salary:** $7,500 – $9,000/month (depending on experience)

### **The Role**

As the **Head of Customer Experience and Operations**, you will be responsible for leading our customer support, onboarding, retention, and internal operations teams. Your mission will be to ensure world-class customer experiences while building scalable systems and workflows that support our next phase of growth.

### **Responsibilities**

* **Customer Experience Leadership:** Own and continuously improve the end-to-end customer journey

* **Team Management:** Lead and grow customer success and operations teams

* **Operational Excellence:** Optimize internal workflows, support systems, and service delivery processes

* **Retention and Engagement:** Develop strategies to enhance customer satisfaction and reduce churn

* **Cross-Functional Collaboration:** Partner with Product, Sales, and Marketing to align on priorities and feedback

* **Metrics & Reporting:** Track KPIs, report on performance, and drive data-informed decisions

### **Requirements**

* 5+ years in customer experience, operations, or related leadership roles

* Proven experience in building and scaling customer success and operational systems

* Strong analytical, problem-solving, and communication skills

* Comfortable working in a fast-paced, fully remote startup environment

* Experience with CRM, CX, and workflow automation tools (e.g., HubSpot, Zendesk, Asana)

### **What We Offer**

* Competitive monthly salary: **$7,500 – $9,000**

* Fully remote and flexible work environment

* Opportunity to shape the customer journey in a mission-driven, scaling startup

* Health benefits, wellness allowance, and ongoing professional development

* Inclusive, collaborative, and growth-focused culture

**Head on over to search on Google** for “**Venture Smarter**” then go to our Career page from the homepage – if you dare to aspire for better in your career!

_**** Given the high number of applications we receive, we will only respond to those who meet the qualifications for the positions applied for._

_Please note that we will not reply to job application inquiries sent to our social media accounts. All communication from us will be conducted via email._

_If you do not receive a response, you are welcome to re-apply after six months for another suitable position within our company. ****_

Venture Smarter has been featured in media outlets such as CBS News, Digital Journal, and Go Banking Rates. Check us out – you’ll know we’re the place to be.