CUSTOMER ACCOUNT SPECIALIST (PART TIME)

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The Job Details:

• Accuracy of all paperwork produced.
• Follow all customer requirements.
• Assist supervision/management as needed.
• Answer front desk, phone calls, and ship office windows.
• Follow company policies, guidelines, and work instructions.
• All CSR will be expected to learn at least one other CSR position.
• Maintain professional relationship with the carriers and customers.
• Professional and courteous to team members.
• Processing cross docks
• Holding product and dealing with customer rush shipments
• Verifying inventory / Researching OS&Ds and creating reports
• Posting inbound and outbound orders / Inputting orders on time to be shipped on pools.
• Cut logs and adjustments.
• Researching customer requests / Reporting on turn times

Ensuring electronic transactions are not failing Functions may vary dependent on areas of operation.

The Job Specifics:

• Location, Department and Work Hours:
• Reports To: CAS Lead / CAS Supervisor
• Job Type, EEO, and Job Code: Full-Time, Non-Exempt, C2-10

What We Are Looking For:

Education

• High School Degree or equivalent preferred

Experience

• 1 to 3 years preferred.
• Excellent communication skills, written and oral.
• PC, leadership, and planning skills are helpful.
• Experience in AS400, SAP, Word, Excel, and PowerPoint preferred.
• Experience with warehouse paperwork preferred.

Other Abilities You Will Need to Have: The physical demands described below are representative of those required of an individual performing the essential duties of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform their essential duties.

• Good arithmetic, reading, and typing skills.
• Sit and/or stand for extended periods of time.
• Be able to see, speak and hear.
• Ability to work overtime as needed.
• May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.
• Understand and follow verbal instruction, written instruction, and company policies.
• A starter that can work independently and coordinate with others.
• Always follow safety procedures.
• Ability to manage stress and productivity guidelines.

The Standard Details:

• Always maintain a professional manner in appearance and communications.
• Participate in staff and/or customer meetings if required.
• Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality systems.
• Identify and record any issues relating to product, processes and/or quality.
• Initiate, recommend, or provide solutions through appropriate channels.
• Verify the implementation of solutions.
• Always follow posted security procedures while in the building.
• Participate in Safety and Educational Training.

What's In It for You: A great company with great people. Full-time employees not under contract are offered: 401K and Educational Assistance after 1 year; If elected, Blue Cross Blue Shield after 30 days of service; Company Life Insurance; and a bunch of other great perks.

Things We Need to Mention:

• The above may not include all tasks necessary to complete the job.
• Job functions may vary based on area of operation. The is a listing of the most common tasks the associate will be required to perform in that job area.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

Experience

• Experience in AS400, SAP, Word, Excel, and PowerPoint preferred.
• PC, leadership, and planning skills are helpful
• Excellent communication skills, written and oral

Education

• High School or better in Accounting or related field