Technical Demo Specialist

Kforce has a client in Palo Alto, CA that is seeking a Technical Demo Specialist. Summary: The Customer Welcome Center (CWC) in Palo Alto is a high-profile venue that hosts executive-level briefings and immersive technology showcases. We are seeking a Technical Demo Specialist to join the onsite team and ensure flawless execution of all technical aspects of customer engagements. This role is customer-facing and requires a professional with executive presence, strong troubleshooting skills, and the ability to collaborate across teams. Daily Technical Operations:

• Maintain and support all it and a/v equipment across briefing rooms and demo areas
• Implement and maintain new products and demos in coordination with the demo solutions team
• Perform proactive maintenance and troubleshooting to ensure all systems are operational

• Collaborate with the customer experience program team to prepare for briefings and demos (e.g., virtual attendees, slides, sound checks)
• Provide full-duration technical support during events, including setup, monitoring, and breakdown
• Troubleshoot technical issues and escalate to internal teams or external vendors as needed

• Ensure all demo stations are functioning and aligned with the day's customer experience goals
• Support showcase tours by guiding through demos and following the demo guide
• Maintain strong relationships with the demo solutions team for escalations and updates
• Strong technical troubleshooting skills (it, A/V, hardware/software)
• Experience supporting customer-facing events or executive briefings
• Ability to follow structured troubleshooting instructions and escalate appropriately
• Professional demeanor with executive presence

• Familiarity with virtual machines and remote sensor technologies
• Experience coordinating with external vendors and cross-functional teams
• Comfort working in high-profile environments with senior leadership