Case Manager Homeless Youth Drop-In Center

: Benefits:

• Employee discounts
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

Employment Type: Full-time Reports To: Program Manager Salary: $25 hour (nonexempt) Job Summary: The Case Manager at Silence Aloud Inc.'s - The Bridge Wellness Center. Homeless Youth Drop-In Center will provide trauma-informed, strengths-based, and youth-centered case management services to young people experiencing or at risk of homelessness. Case Managers will work closely with youth (ages 16-24) to assess needs, develop individualized service plans, connect them to critical resources, and support them in achieving long-term stability. The role requires a deep understanding of the barriers faced by unhoused youth, including justice-involved youth, LGBTQ+ youth, survivors of trafficking, and those with disabilities or mental health challenges. Key Responsibilities: Direct Client Support & Case Management:

• Conduct comprehensive intake assessments to identify needs related to housing, employment, education, health, and well-being.

• Develop individualized service plans with youth, setting measurable goals and action steps for stability and self-sufficiency.

• Provide intensive case management, including crisis intervention, safety planning, and emotional support.

• Monitor youth progress, adjusting case plans as needed to reflect evolving goals and circumstances.

• Assist youth in securing vital documents such as birth certificates, IDs, and Social Security cards.

Housing & System Navigation:

• Assist youth in navigating housing programs, including rapid rehousing, transitional housing, and permanent supportive housing options.

• Serve as a liaison between youth and Riverside County's Coordinated Entry System (CES) & HomeConnect, ensuring access to housing resources.

• Provide education on tenant rights, lease agreements, and independent living skills.

Resource Connection & Advocacy:

• Link youth to community resources, including mental health and medical services, substance use treatment, legal aid, education and employment support, childcare, and life skills training.

• Advocate for clients within public assistance programs, including Medi-Cal, CalFresh, and General Relief.

• Assist with referrals to employment services, vocational training, and financial literacy programs.

Collaboration & Community Engagement:

• Work closely with peer navigators, mental health clinicians, legal aid providers, and other interdisciplinary team members to ensure holistic support for each youth.

• Develop and maintain strong relationships with housing providers, social services, schools, juvenile justice agencies, and local employers.

• Participate in case conferences, program meetings, and collaborative community efforts to improve service coordination.

Documentation & Compliance:

• Maintain detailed, accurate, and confidential client records in alignment with organizational and funding requirements.

• Ensure timely documentation in the Homeless Management Information System (HMIS) and other data tracking platforms.

• Collect and report data on program outcomes and success stories to inform continuous improvement efforts.

Qualifications & Experience:

• Bachelor's degree in Social Work, Psychology, Counseling, Human Services, or a related field (Master's preferred).

• Minimum of two (2) years of experience in case management homeless services, youth services, or social work.

• Experience working with youth facing homelessness, justice system involvement, trauma, sexual exploitation, substance use, and mental health challenges.

• Knowledge of trauma-informed care, harm reduction, positive youth development, and crisis intervention strategies.

• Strong understanding of housing and homeless services systems, including CES, HUD-funded programs, and youth-specific resources.

• Bilingual (English/Spanish) preferred.

Additional Requirements:

• Must pass background check and TB test.

• Valid California driver's license and reliable transportation required

• Flexibility to work some evenings and weekends as needed.