Product Support Engineer (San Francisco)

LiveRamp is the data collaboration platform of choice for the worlds most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use caseswithin organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

You will:

• Be a member of a trusted team with a metrics-driven, people-centric culture

• Use your technical, investigative, and customer facing chops to resolve escalated tickets efficiently and professionally to delight our customers

• Adapt and thrive on a constantly evolving team

• Analyze and seize opportunities to continuously improve customer outcomes using KPIs, case data, qualitative reviews of cases, & feedback

• Play a critical role in cross-functional projects aimed at driving support portal improvements, customer satisfaction, and service cost improvements. Examples:

• Providing quantitative and qualitative data to SFDC team to improve features and usability of TSP

• Providing full user stories to Business Intelligence team to establish dashboards to track progress and health of ticket escalations over time

• Iteration on ticket creation and escalation process to improve ease of use for internal stakeholders

Your team will:

Product Support Engineers deliver seamless technical support and troubleshooting services to the most challenging requests and complex issues our Customer Support team receives, delighting our customers and managing stakeholders all while making it seem easy.

About you:

• Ability to contribute towards establishing process, documentation, and results in an ambiguous greenfield environment

• History of resolving escalated customer issues quickly, with sustainable solutions, while delighting all stakeholders

• Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders

• Demonstrated success in prioritizing work with little oversight

• Open-minded, collaborative, dependable, and poised when working through customer or internal challenges

• Strategic and forward thinking, proven ability to plan ahead

• Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive.

The approximate annual base compensation range is $84,000 to $124,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

Benefits:

• People: Work with talented, collaborative, and friendly people who love what they do.

• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.

• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.

• Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.

• Savings: Our 401K matching plan1:1 match up to 6% of salaryhelps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)

• RampRemote:A comprehensive office equipment and ergonomics programwe provide you with equipment and tools to be your most productive self, no matter where you're located

More about us:

LiveRamps mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principlesone that informs how we hire, train, and grow our global team across nine countries and four continents. Click here ( to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.

California residents : Please see our California Personnel Privacy Policy ( for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.

To all recruitment agencies : LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.

We are proud to be an equal employment opportunity and affirmative action employer. We believe in diversity and do not discriminate based on race, color, religion, sex, age, national origin, veteran status, sexual orientation, gender identity, disability, or any other basis of discrimination prohibited by law.