Business Operations Manager, Architecture & Interior Design

Are you ready to join a growth-oriented team where creativity meets innovation? At Ware Malcomb, we are a dynamic and forward-thinking design firm committed to pushing the boundaries. Our team-oriented, collaborative approach ensures that every project is a blend of visionary design, seamless project delivery, and we are actively engaged with both the community and the industry. Discover our vibrant culture to get an inside look into life at Ware Malcomb and the programs we offer.

The Business Operations Manager is the business partner to the office leader in all matters that affect the leadership, team management, staffing, project delivery, growth, and other decisions that impact the current and future business practices of the office or studio. The Business Operations Manager partners with the office & studio leader(s) in the successful management of the staff and practice of the office by exhibiting consistent expertise in three main areas of business management outlined below. This position has other supplemental duties, including Project Management.

Your Role

• Partners with the office and studio leader(s) when assessing business operations based on a sound comprehension of the office financials, project portfolio, and practice fundamentals.
• Partners with the office and studio leader(s) to develop an org chart and discusses future position movements, hiring needs, or staffing loans to define each org’s road map based on the office financials, skill sets, and project types.
• Partners with the office and studio leader(s) to vetting candidates, interviewing, and hiring.
• Collaborates with the regional leader and regional business manager to create the weekly forecast update and action plan to business management leadership.
• Reviews all proposals and pursuits in collaboration with the office and group leaders and maintains the opportunity forecast to monitor incoming work. Business operations managers ensure project fees are both competitive with market rates and the scope is achievable via work plan in Project Planner that’s agreed upon by all parties involved.
• Works in tandem with the regional business operations manager to reassign staff to other offices and/or assist the office/group leader for staffing adjustments to achieve a balance forecast.
• Reviews and stamp and sign construction documents in the office.
• Reviews the billing drafts completed by the project managers and compares against the forecasts, prior to submitting to accounting.
• Ensures work plans in Project Planner are being developed by project managers and studio leader(s) leader while generating proposals, and monitors the Project Planners so that staffing correlates with revenue to maintain a minimum of 15% profit margin.
• Conducts weekly meetings with all project managers to review the Project Planner, Forecast updates, QA/QC process, project awareness reports, accounts receivable progress on any invoices over 80 days, client or consultant issues, and resource team status
• Develops and monitors a strategic business plan.
• Builds strong relationships and regularly utilize and connects with corporate enterprise team leaders (TPS, architecture design, interior design, accounting, marketing, IT, etc.), to discuss project performance to deliver the best service results.
• Responsible for ensuring a high level of client service that results in repeat business by implementing an effective QA/QC process for every project.
• Be a technical resource to staff.
• Be alert for HR issues and discuss with your office and group leader.
• Foster a strong team atmosphere with a positive attitude and good morale.
• Responsible for all training across the office including technical, processes, software, financial management, and project management.
• Attends the annual Business Management Summit and disseminates the information to office staff.
• Discusses any liability concerns on projects with office and studio leaders.

Qualifications

• Preferred equivalent of a bachelor’s degree in architecture, interior design, or civil engineering
• 8 years of practice experience and two years of project management experience leading successful project teams, inclusive of resource teams or equivalent business operations experience.
• Excellent communication skills

Established in 1972, Ware Malcomb is a contemporary and expanding full-service design firm providing professional architecture, planning, interior design, civil engineering, branding and building measurement services to corporate, commercial/residential developer and public/institutional clients throughout the world.

With office locations throughout the United States, Canada, Mexico and Brazil, the firm specializes in the design of office, industrial, science & technology, healthcare, multifamily, retail, and public/institutional projects.

The firm is also ranked among the top 15 architecture/engineering firms in Engineering News-Record's Top 500 Design Firms and the top 30 interior design firms in Interior Design magazine's Top 100 Giants. For more information, visit .