Whittier Family Store Manager

JOB TITLE: STORE MANAGER

DEPARTMENT: RETAIL

STATUS: FULL-TIME

IMMEDIATE SUPERVISOR: DISTRICT SALES MANAGER

THE SALVATION ARMY MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

POSITION OBJECTIVES:

• To provide customers with the best selection, exceptional service and well-organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.
• Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.
• Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.
• Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track and focus where they need to improve.

QUALIFICATIONS:

• Minimum High School Diploma or equivalent. (some college preferred).
• Minimum of 3 years of supervisor/management experience in a retail environment (thrift experience preferred).
• Basic understanding of office applications, including MS Office (Word, Excel, Outlook).
• Valid Driver’s license, successfully pass a MVR check (required), proof of insurance and access to a motor vehicle.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, store employees, customers, and donors.

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks.

CORE COMPETENCIES:

• Problem Solving - Identify & resolve problems promptly; gather, analyze information, and develop solutions.
• Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
• Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.
• Project Management - Prioritize and plan work activities; use time efficiently; Organize work schedules of others and assign tasks. Follow up to ensure accountability.
• Teamwork - Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.
• Managing People - Include staff in planning, decision-making, facilitating, and process improvement. Be available and present to staff; provide regular performance feedback; help develop subordinate’s skills and encourage growth; Improve processes, products, and services. Delegate work assignments; Match responsibilities to the right people; Set expectations and monitor delegated activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The primary responsibility of the Store Manager is to be accountable for meeting the sales and income budget expectations while managing the expense controls to maximize profitability for the assigned location. This will be achieved through delivering desired results on the established key performance indicators prioritized to measure the success of the business.
• Plans and directs the day‐to‐day operations of assigned store location. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.
• Hire, train and direct the store team to ensure proficiency of processes while also responsible for the development and performance coaching of all store employees. Responsible for issuing employee evaluations, key performance results and corrective actions as needed, in coordination with the HR Generalist/Coordinator and District Sales Manager.
• Schedule employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings. Responsible for reviewing and maintaining accurate employee payroll records including daily monitoring of time and attendance edits.
• Ensure high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations. Develop strategies to improve service to maximize the customer experience.
• BRP (Back Room Processing) - Ensure Back Room Processors/Warehouse Associates work effectively and efficiently to meet daily processing goals.
• Ensures that all store deliveries/product (Inventory management) is on the sales floor in a timely manner.
• Responsible for supervision, support, and conduct reporting of program Beneficiaries if/when Work Therapy Assignments are put in place at your location.
• Responsible for the protection and security of store currency, inventory, and property. This includes safe funds, bank deposits (includes daily logging and completing of cash deposits), products for sale, equipment, and building security.
• Ensures the building is secured during non-operating hours with alarm system arming and alert protocol.
• Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Conduct and record mandatory Weekly Store Meetings. Attends ARC Monthly Safety Meetings.
• May transfer or be relocated to other stores based on business needs.
• Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.