Customer Support Specialist POST NUMBER: 475613

Vaco is partnering with a well-established, employee-focused organization to hire a Customer Support Specialist . This is a great opportunity for someone who enjoys working in a fast-paced, collaborative environment and takes pride in delivering exceptional customer service.

In this role, you will serve as a key point of contact for customers and vendors while supporting internal teams to ensure projects are scheduled, coordinated, and completed efficiently.

Key Responsibilities:

• Serve as the primary point of contact for customer and vendor inquiries
• Prepare quotes and job documentation
• Coordinate with project managers, drivers, and field staff to schedule and execute work
• Ensure accuracy and timeliness of job setup and communication
• Maintain clear, professional communication via phone and email
• Support overall operations by helping resolve issues and keeping projects on track

What Makes You a Great Fit:

• Comfortable communicating professionally via phone and email
• Strong problem-solving skills with the ability to think critically
• Ability to learn and retain complex information and processes
• Collaborative mindset with the ability to also work independently
• Highly organized with strong time management skills
• Calm under pressure and adaptable in a changing environment
• Proactive, resourceful, and not afraid to ask questions

Qualifications:

• 2 years of related business or customer support experience
• Bachelor’s degree preferred or equivalent work experience
• Strong analytical and organizational skills
• Ability to quickly learn new concepts and adapt to evolving priorities

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.