Workforce Development Manager

Job Description

Job Description

Job Location:

Los Angeles, CA 90026, 1 or 2 days in Cerritos or Santa Ana Office (Hybrid Fixed)

Reports to (title):

Director of Operations

Department:

Workforce Department

Supervises:

Yes

Working title:

Workforce Development Manager

Classification:

Exempt

Salary Range:

$80,000 - $90,000 annually

Status:

Regular

Hours/Week:

40+ hours/week

Effective Date:

June 2023

Type of Position:

Full-time

Revised Date:

June 2023

POSITION SUMMARY

This position directs program operations of the Workforce Development Program. This person must oversee and actively coordinate the implementation of policies established by the Director of Operations schedule time for public and community relations and provide executive level personnel support. As a Workforce Development Manager, this role will play a vital role in designing and implementing programs and strategies to enhance the skills, knowledge, and productivity of the workforce within the American Indian/Alaskan Native community. The objective will be to empower clients with the necessary skills and resources to meet goals and promote career development.

ESSENTIAL DUTIES, FUNCTIONS & RESPONSIBILITIES

• Establish organization development activities

• Able to manage and oversee multiple site locations

• Maintain data collection and prepare relevant reports and develop special projects

• Build relationships or strengthen partnerships with Workforce Boards, Chambers of Commerce, Businesses, and other areas directly connected to the workforce development

• Monitor and adapt to ecnomic changes and prepare workforce needs accordingly

• Resource and program development of Workforce Development department including proposal writing, development of internship training program, and other activities

• Assist in development and management of departmental budgets

• Maintain and update program policy and procedures in accordance to all licensing, certification, and accreditation standards

• Prepare necessary reports for local, state, federal and private funding entities

• Supervise Workforce Program staff to ensure employment services are appropriately provided to the American Indian community and other customers

• Research, locate and prepare private and public applications for additional funding necessary to support and expand the Workforce Development Program

• Coordinate and provide necessary enhancement training to Workforce Development staff

• Responsible for coordinating with external service providers to develop, implement and maintain agreements to share services and space for the improvement/enhancement of services provided to UAII customers

• Responsible for documenting all administrative and program efforts

• Accountable for in-house monitoring of all case files and actions maintained and engaged in by the Workforce Development Program staff

• Participate in weekly Workforce Development Program team meetings

• Adhere to agency policies and procedures and advances the goals of UAII in a manner that embodies the agency’s philosophy

• Maintain strict confidentiality of client and personnel information

• Ensure that staff has direction, training and support needed to perform their jobs

• Keep Director of Operations informed regarding activities, pending issues and potential problems

MINIMUM QUALIFICATIONSQualifications:

• Responsible and able to exercise a high level of judgment, accept supervision, and exercise a high level of accuracy and organization; maintain strict confidentiality; and communicate and deal effectively with people in a professional and courteous manner.

• Responsible and able to comply with all applicable federal, state, or municipal laws, statues, or ordinances.

• A self starter who is able to work independently and as a team member; who consistently demonstrates professionalism, courtesy, efficiency, excellent internal and external customer service, high ethical standards and behavior that contributes to harmonious relationships.

• Demonstrable ability to communicate effectively and professionally both verbally and in writing.

• Demonstrated ability or willingness to work with culturally diverse populations, youth, and professionals.

• Knowledge of and/or sensitivity to the needs of the American Indian community/culture.

• Demonstrated ability to work with professional and lay volunteers.

• Willingness to learn new skills and participate in training sessions relevant to the position and corresponding health/mental health issues.

Education &
Experience:

• Master's degree in Social Sciences, or a combination of education, training, and experience in the Human Services field equivalent to four years, preferably in employment placement.

Certifications:

• Valid CA Driver’s License

• Automobile Insurance

Confidentiality:

• Maintain strict confidentiality of client and personnel information adhering to HIPAA, professional codes of conduct, State of CA regulations, Privacy Act, trade secrets, and UAII policies and procedures.

Communication/ Interpersonal Skills:

• Proven ability to manage own behavior to successfully navigate work relationships and social complexities to achieve department and organizational goals

• Possess the ability to communicate with others in a courteous and professional manner

• Demonstrated ability to train, coach, mentor, and motivate all levels of staff

• Excellent oral and written communication skills

• Proficient in English

• Proficient in Tribal language a plus

Technology Skills:

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)

• Working knowledge of Google (Mail, Calendar, Drive, Meets)

• Working knowledge of Zoom or similar meeting platforms

Other:

• Available and willing to travel as needed

• Available to work evening and weekend hours as needed

POSITION PREFERENCES

• Experience working with the American Indian/Alaskan Native community

• Knowledge of Indian Self-Determination and Education Assistance Act (Public Law 93-638)

• Experience working with nonprofit organizations, community groups, and performance-based government contracts

• Community Leader a plus

WORK ENVIRONMENTWork environment:

The work environment characteristics described here represent those employee encounters while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate.

Physical demands:The physical demands described here represent those that an employee must meet to perform the primary functions of this job successfully. While performing the duties of this job, the employee is required to stand, walk frequently, sit, bend, twist, talk, and hear. There are prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with staff and vendors.

UAII will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities if it can do so without undue hardship.

Mental demands:There are several deadlines associated with this position. The employee must multi-task and interact with various people on various and, at times, complicated issues.

Incumbent must have successful coping mechanisms in place to cope with the mental demands of the Workforce Development Manager position, including but not limited to high stress and anxiety-provoking situations.

PERFORMANCE EXPECTATIONS

In the performance of their respective tasks and duties, all employees of United American Involvement, Inc. (UAII) are expected to conform to the following:

• Uphold all principles of confidentiality and patient care to the fullest extent

• Meet or exceed the performance standards as set by your supervisor

• Interact in an honest, trustworthy, and dependable manner with clients, employees, and vendors

• Possess cultural awareness and sensitivity

• Adhere to all professional and ethical behavior standards as outlined in UAII's Employee Handbook

• Work independently and as a team member; consistently demonstrate professionalism, courtesy, efficiency, excellent internal and external customer service, high ethical standards, and behavior that contributes to harmonious relationships

INDIAN PREFERENCE

Preference will be given to qualified American Indians in accordance with the American Indian Alaskan Native Preference Act (Title 25, U.S. Code Sections 472, 473, and 473a). Other than the above, the United American Indian Involvement, Inc. is an equal opportunity employer, including minorities, women, veterans, and disabled persons.

Abiding by the spirit of our mission statement requires that we go beyond legal requirements and embody a culture of genuine respect for diversity and tolerance within our organization. All UAII employees are expected to personify the values of this policy.

We encourage all employees to report any incidents of harassment forbidden by this policy immediately to Human Resources so that complaints can be quickly and fairly resolved. UAII will not tolerate retaliation against an employee who has made a good-faith complaint or has cooperated with an investigation into a complaint.

Employees should be aware that the federal Equal Employment Opportunity Commission (EEOC) and the California Department of Fair Employment and Housing (DFEH) investigate and prosecute complaints of prohibited harassment in employment.

If you think you have been harassed or that you have been retaliated against for resisting or complaining, you may file a complaint with the appropriate agency.

EEOC (800) 669-4000

DFEH (916) 227-2873

Any employee who violates this Equal Employment Opportunity policy will be subject to disciplinary action, including employment termination.

EQUAL EMPLOYMENT OPPORTUNITY

United American Indian Involvement, Inc. (UAII) provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

UAII abides by the mandates of the ADEA and the Fair Employment Housing and Housing Act (FEHA)-protecting individuals 40 years and older-and considers age a non-merit factor in all employment decisions and considerations.

UAII abides by the mandates of the ADA and FEHA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, UAII will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities if it can do so without undue hardship. Applicants and employees may request accommodations for a disability at any time in the application process or during employment.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

OTHER EMPLOYMENT REQUIREMENTS

• Eligibility to work in the US

• Fingerprint clearance

• Pass a post-offer drug test

• Negative TB test result (annual requirement)

• Prove of vaccination against the flu (annual requirement)

• Prove of full vaccination against COVID, including the latest Booster

• Valid CA driver's license

• Maintain auto insurance coverage

BENEFITS

UAII offers a comprehensive and robust benefits package that includes:

• Medical, Dental, Vision

• Voluntary Accident, Critical Illness, Hospital Indemnity Insurance

• Company-paid Short-Term & Long-Term Disability

• Company-paid Basic Life Insurance and AD&D

• FSA Medical and Dependent Care

• 403(b) Retirement Plan with Employer Match

• LegalShield

• TotalCare Employee Assistance Program

• 15 Vacation Days (first year)

• 13 Paid Holidays

• 3 Personal Days

• 7 Sick Days

• Bereavement and Jury Duty paid leave

• Employee Wellness Program

Disclaimer: This position description has been designed to indicate employees' general nature and work performance in this position. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. Employees will be asked to perform other duties as needed.