Tax Technician II

Job Description and Duties

Are you interested in making life better for Californians? Are you looking for a career and not just a job? Do you want to create a meaningful impact in your community? If you answered yes to any of these questions, then the California Department of Tax and Fee Administration (CDTFA) has a career opportunity waiting for you! California not only needs you, it wants you as part of the growing workforce. New employees, new ideas, and new creative perspectives are needed in all areas at the CDTFA. We value staff and are dedicated to employee career development. Our agency supports the development of staff by offering training to flourish in their position and programs to promote and explore upward mobility. To learn more about us, please see

Under general supervision of the Business Taxes Administrator II, Taxpayers’ Rights Advocates Office, the Tax Technician (TT) II learns and performs more complex technical duties. The incumbent will perform a wide variety of routine advisory services to taxpayers and other governmental agencies by phone or in writing and is responsible for performing a variety of technical functions for the Taxpayers' Rights Advocate (TRA) Office. The TT II may be the taxpayers’ first point of contact with the TRA Office and must exercise tact, empathy, and good judgment. The TT II is responsible for working on technical assignments or assisting team members in communicating with taxpayers. On a routine basis, the TT II will assist team members with research on taxpayer account history and will perform other related duties as necessary.

Here is the link to the exam bulletin for the TAX TECHNICIAN II: CalCareers

This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.

Under Government Code 14200, this position may be eligible for partial telework for eligible candidates residing in California. All telework/hybrid schedules require staff to report to the office a minimum number of days per week. Schedules are subject to change.

Currently, per the California Budget Act of 2025, all California Department of Tax and Fee Administration salaries are subject to the provisions of the State of California’s Personal Leave Program.

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You will find additional information about the job in the .

Working Conditions

• Position may be located in a high-rise building.
• Partial telework may be available.
• Standard office environment.
• Requires being in a stationary position, consistent with office work, for extended periods of time.
• Daily use of a personal computer, office equipment, and/or telephone.

Special Requirements

• This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.; for more information about E-Verify, please go to

• Position requires employees to be fingerprinted and successfully pass a background investigation.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Competent in computer programs such as Excel, Outlook, and Word.
• Exceptional Customer Service and Communication skills
• Ability to be an active listener.
• Ability to stay objective, positive and demonstrate empathy under pressure.
• Ability to work on multiple tasks simultaneously.
• Good organizational and time management skills and flexibility in response to changing workloads and priorities.

Benefits

CDTFA appreciates and proudly celebrates diversity with an emphasis of an inclusive atmosphere in all levels of the organization. CDTFA is a participant in The Government Alliance on Race and Equity (GARE) Capitol Cohort to advance racial equality and advance opportunities for all in California. Employees of different races, ethnicities, genders, ages, religions, disabilities, gender orientations and personal experiences are welcomed to contribute to the success of CDTFA.

The CDTFA was presented with the Large State Employer of the Year Award for 2018 from The Association of California State Employees with Disabilities (ACSED); showcasing CDTFA’s support of employment, promotion, and fair treatment of persons with disabilities.

CDTFA values its staff and is dedicated to employee career development. Our agency supports the development of staff by offering training to flourish in their position and programs to promote and explore upward mobility.

In addition, you can look forward to:

• Convenient public transportation.
• Nearby (third-party) parking.
• Located near Downtown and major freeway access.
• The new sustainable May Lee State Office Complex is located in the Sacramento River District. It has an on-site coffee shop, cafeteria, gym, and daycare center.

For more information about the outstanding benefits offered to State Employees

Working for the State offers

Benefit information can be found on the CalHR website and the CalPERS website.

Supplemental Questionnaire

To be considered for this position applicants must include the Supplemental Questionnaire (SQ)for this recruitment. Applications without an SQ or an SQ that does not directly answer all the items below will not be considered . The SQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The CDTFA will not consider applicants who fail to provide an SQ with their application. Resumes do not take the place of the SQ.

Additionally, your SQ should be no more than two (2) pages in length, single-spaced and must include:

• Your name on SQ

Please respond directly to the following SQ items below:

1. Describe your experience, training, and skills which make you the most qualified candidate for this position.
2. Describe your experience in completing assignments accurately and timely. Identify techniques or processes utilized to ensure quality.
3. Describe your experience using written or verbal communication to provide customer service.

You must provide specific information which demonstrates how your knowledge, skills, and training meet the needs of this position.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - You must include a Cover Letter with your STD-678 Application.
• Supplemental Application - A completed Supplemental Questionnaire (SQ ) must be submitted with your STD. 678 in order to be considered for this position. Please see the Supplemental Questionnaire section of this job posting for additional information.