Bartender

The Happy Crane Bartender

Type of Employment: Full-Time

Pay/Salary: $19.18/hour + Pooled Tips

Benefits: Medical Benefits (50% Contribution from The Happy Crane), Dental Insurance, Wellness Practices, 50% Dining Discount at the restaurant (exclusive of alcohol and limited to 2x per year and up to 4 guests), Set schedule, All other incentives laid out in the Employee Handbook

The Happy Crane is a modern Chinese restaurant in San Francisco that seeks to change the perception of what a Chinese restaurant can be. At The Happy Crane, we aim to create an environment which celebrates both the individual and the collective. Our Bartenders take the center stage at The Happy Crane as the bar is the focal point of the restaurant. The Bartender will be responsible for leading the guest experience, crafting cocktails, educating guests on Chinese culture & cuisine through the lens of our chef, Chef James Parry, as well as building relationships with the local community. The Happy Crane culture we are building is one that encourages learning and growth, striving to push ourselves to be the best version of ourselves, to nurture talent, hard work, and respect. We hope to find Bartenders that are aligned with that curiosity and dedication to their evolution as well as the restaurants.

Qualities Desired:

Excellence in Customer Service:

• Anticipate and fulfill guests' needs
• Strong interpersonal and communication skills
• Patience and attentiveness to ensure guest satisfaction
• Ability to handle difficult situations calmly and professionally
• People person that enjoys conversation and building relationships with guests to create a community of The Happy Crane supporters

Teamwork and Collaboration:

• Excellent communication skills to coordinate with kitchen, service, and bar staff
• Willingness to assist colleagues during peak times without hesitation
• Multitasking skills to serve bar and dining room guests, run food and beverage, and support any department in need throughout the operation
• Positive attitude and willingness to contribute to a positive work environment

Adaptability and Flexibility:

• Ability to work in a fast-paced, dynamic environment
• Willingness to adjust to changing roles and responsibilities as needs change
• Capacity to prioritize effectively for guests, service, and team
• Quick thinking and problem-solving skills to resolve issues on the spot

Attention to Detail:

• Commitment to maintaining a clean and organized work area
• Accuracy in cocktail production, taking orders and delivery
• Observant and proactive in identifying and addressing guest needs

Creativity & Menu Development:

• Participation in tastings and menu development sessions with leadership team
• Genuine curiosity and interest in people and Chinese culture/cuisine
• Fluent or conversational Mandarin or Cantonese is a plus but not required
• Opportunity to contribute to menu development by sharing feedback and creating new cocktails in conjunction with Bar Manager over time

Qualifications:

• Strong knowledge of various alcoholic and non-alcoholic beverages, including cocktails, spirits, wines, beers, and specialty drinks
• Knowledge of proper techniques for shaking, stirring, muddling, and layering drinks
• Strong organizational and communication skills
• Collaborative work ethic
• Enthusiasm for building something new from the ground up
• Knowledge of Wines and NA Beverages

Responsibilities:

• Handle basic prep (ie. syrups, batches, etc.), opening and closing of the Bar
• Crafting and serving alcoholic and nonalcoholic beverages
• Accurately and efficiently following cocktail recipes or guests preferences maintaining proper portion control
• Mindfulness of guests’ alcoholic consumption and knowledge of local laws and regulations regarding alcoholic beverages, age restrictions, etc.
• Ensuring quality and consistency of drinks
• Ensuring guest satisfaction
• Stock bar and bar supplies throughout shift
• Assist in conducting pars
• Maintaining clean and organized bar area; adhering to deep cleaning schedules