Remote Director of Telephonic Care Management

Kforce has a client in need of a Remote Director of Telephonic Care Management. Responsibilities:

• Lead and expand care coordination, engagement, and support programs to improve participant outcomes and experience
• Develop and execute strategies that increase program participation, retention, and overall engagement
• Provide leadership and direction to an interdisciplinary organization, including oversight of an indirect team of 25-50 professionals across multiple functions
• Partner with internal and external stakeholders to enhance care delivery models and service offerings
• Develop talent strategies focused on team development, retention, training, and organizational growth
• Use data, analytics, and performance metrics to optimize programs and identify opportunities for improvement
• Oversee program implementation, process improvements, and operational effectiveness
• Support the adoption of new technologies, digital tools, and innovative approaches to care and engagement
• Drive continuous improvement initiatives focused on quality, efficiency, and participant satisfaction
• Bachelor's degree in Healthcare, Public Health, Social Services, Business, or a related field
• 7+ years of experience in healthcare programs, care coordination, patient engagement, or related services
• 3+ years of leadership experience managing teams, large-scale programs, or operational initiatives
• Experience leading through managers and influencing cross-functional teams in a matrixed environment
• Demonstrated success overseeing and developing large teams, including indirect leadership of 25-50 team members
• Experience developing, scaling, or improving healthcare or care management programs
• Strong knowledge of participant engagement, retention, and service delivery strategies
• Proven ability to drive organizational change and operational excellence
• Experience using data, analytics, and performance metrics to support decision-making
• Strong project management, communication, and stakeholder management skills
• Experience with value-based care, managed care, caregiver support programs, or care management certifications is a plus