Medical & Front Desk Assistant

Role Overview:

We are seeking a confident, dependable, and people-oriented Medical Assistant who can deliver outstanding patient care while maintaining a professional and welcoming front-office presence . The ideal candidate is customer-facing, personable, and capable of building strong patient relationships while balancing clinical precision with administrative excellence. Fluency or proficiency in Spanish is a strong plus, as it enhances our ability to serve a diverse patient population. The role involves clinical duties and front desk, and administrative responsibilities.

Key Responsibilities

Front Desk & Administrative Responsibilities

• Greet patients and visitors warmly, providing an excellent first impression of the clinic.

• Schedule and confirm appointments, verify insurance, and manage patient intake efficiently.

• Handle phone calls and patient inquiries with professionalism and empathy.

• Collect co-pays, assist with billing documentation, and support daily operational flow.

• Coordinate seamlessly between clinical and administrative teams to ensure patient satisfaction and smooth clinic operations.

Clinical Responsibilities

• Assist the Nurse Practitioner and clinical team during patient assessments, examinations, and procedures.

• Perform and document patient vital signs, EKGs, vaccinations, and venipuncture (blood draws).

• Prepare and maintain examination rooms and clinical equipment to ensure cleanliness and readiness.

• Manage, label, and process laboratory specimens accurately.

• Support patient education and ensure understanding of treatment plans and follow-up steps.

• Maintain accurate and timely entries in the Electronic Medical Record (EMR) system.

• Ensure compliance with clinic protocols, infection control, and HIPAA regulations.

Qualifications & Skills

• Education: Certified Medical Assistant (CMA) or equivalent required; Phlebotomy certification preferred.

• Experience: 3–6 years in a clinical or outpatient setting.

• Technical Skills: Proficient in EMR systems, Microsoft Office, and digital communication tools.

• Language: Spanish-speaking skills strongly preferred.

Core Competencies

• Strong clinical skills including EKGs, vaccinations, venipuncture, vitals, and specimen handling.

• Customer-facing and engaging personality — able to build rapport and maintain strong patient relationships.

• Excellent communication and interpersonal skills , with a compassionate, patient-centered approach.

• Quick learner, adaptable, and effective in fast-paced environments.

• Tech-savvy with strong organizational and multitasking abilities.

• Dependable team player with a proactive attitude and professional demeanor.

What We Offer

• Competitive compensation.

• Supportive, collaborative clinical environment.

• Opportunities for ongoing learning and professional growth.

• A positive, team-oriented culture focused on patient experience and excellence in care

Required Skills:

• Customer-facing
• Excellent communication
• Vaccinations
• Engaging personality
• Interpersonal skills
• Patient relationships
• Specimen handling
• Venipuncture
• Vitals

Education & Certifications:

• Bachelor's Degree