Senior Product Manager - Internal Tools

Created in 2002 by Marc Eckō, Complex is a leading global youth entertainment network showcasing the evolution of major pop culture categories, including streetwear and style, music, sneakers, and sports. Complex is a juggernaut in the content and culture space, delivering unprecedented global reach.

Complex is the world’s definitive cultural commerce, content, and experiential platform. We have created an all-new operating system built for the next generation, seamlessly integrating discovery, inspiration, community, and shopping. The company represents an expansion of the original vision with a deep understanding of convergence culture and its impact on contemporary society.

Whether through video, long-form editorial, or social content, Complex tells stories that engage dynamic conversation with our communities. Our internet-breaking cover stories document the heroes of culture and take them to the next level through product collaboration and shoppability.

Complex has become experts in creating immersive environments at our IRL experiences and cultural events. ComplexCon is our flagship festival bringing together the world’s most influential brands and artists for an unforgettable weekend of style, sneakers, art, design, food, music, inspiration and more.

Join us to help redefine the way people shop, while building a global marketplace that moves at the speed of culture. Complex is committed to building a high performing team that is passionate about what they do and the communities we serve.

Everyone at Complex truly believes in the company and its mission; it’s a requirement for working here. There is synergy within the teams that make Complex what it is, a well-oiled machine. Employees are at the forefront of the company's success because every one of us is given the opportunity to provide suggestions, feedback, and direction.

About the Role

• Complex is seeking a Senior Product Manager to drive the strategy, roadmap, and optimization of our backoffice stack for Complex.com . This role will own all aspects of the backoffice domain, covering key areas such as authentication, user management, international compliance, and core services, along with catalog and product planning tool integration.
• You will also collaborate with supply chain operations to design internal tools that improve efficiency, streamline workflows, and measure performance metrics. Your efforts will be pivotal in delivering exceptional user experiences, growing our audience, and maximizing operational effectiveness.
• You’ll work cross-functionally with engineering, design, operations, supply chain and marketing teams to build impactful solutions for internal stakeholders - ensuring our supply chain, catalog, and planning teams can achieve revenue goals without compromising the user experience.

What You'll Do

• Own the Product Vision: Define and drive the strategic product vision and roadmap for backoffice services, including authentication, seller integration, logistics, and other core operations.
• Lead Product Development: Lead product development for all backoffice services and integrations, ensuring timely delivery and alignment with company goals.
• Optimize Supply Chain: Partner with supply chain and sales teams to design tools and innovative solutions that enhance efficiency and customer experience.
• Enhance Backoffice Tech Stack: Streamline and modernize our backoffice tech stack by improving interoperability across catalog, planning, warehouse, and shipping tools.
• Cross-Functional Collaboration: Collaborate across engineering, design, and business teams to deliver internal products that support stakeholder needs and optimize operations.
• Measure and Optimize: Use performance metrics and data-driven insights to evaluate product success, iterate quickly, and improve both engagement and revenue outcomes.

Who you are

• 3+ years of product management experience, ideally in a marketplace or e-commerce environment.
• Proven track record in building and scaling marketplace platforms that drive growth and revenue.
• Deep understanding of authentication, compliance, and international supply chain; familiarity with commerce and marketplace platforms.
• Experience with backoffice and core marketplace services. This includes shared services among multiple teams.
• Strong collaboration skills and the ability to communicate across technical and non-technical stakeholders.
• Data-driven mindset, with a focus on leveraging analytics, KPI’s and performance metrics to make informed product decisions.
• Familiarity with modern product tools such as Jira, Tableau, Segment, or Google Analytics.
• A user-first mindset with a focus on delivering measurable business results.

Bonus Points if…

• Marketplace and e-Commerce experience

What we Offer

• Best in class health, dental, and vision insurance
• Healthcare FSA
• Dependent Care FSA
• Commuter Benefits FSA
• Short-term/long-term disability and life insurance
• Paid Parental leave
• 401k with 4% match
• Pet Insurance
• Legal and Identity Theft Plans
• Vacation time and sick days

$160,000 - $170,000 a year

The Pay Range, which consists of salary and commission, for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Complex Total Rewards offerings for employees.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.