Client Success Manager
The Offer
- Opening within a company with a solid track record of success
- Flexible working options
- Opportunities for career growth & development
The Job
You will be responsible for :
- Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
- Working closely with internal stakeholders to solve client issues.
- Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
- Developing account plans to enhance service delivery.
- Working closely with Team Executives as well as other support functions to provide proactive and effective general administrative assistance across a diverse range of tasks.
- Scheduling and coordinating meetings.
- Making travel arrangements and preparing expense reports.
- Providing other organisational support such as ordering supplies and equipment.
The Profile
- You have at least 1 year experience within a Admin Assistant or Client Services role, ideally within the Professional Services, Financial Services and Healthcare & Lifesciences industry.
- You are organised and have good interpersonal skills.
- You have good computer skills ( MS Word, Excel, Powerpoint).
- You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
- You are a strong networker & relationship builder
- You enjoy finding creative solutions to problems
- You are highly goal driven and work well in fast paced environments
The Employer
Our client is an outsourced solution for Home Health agencies. Our client saw a need in the marketplace for a fully functioning clinical back office to support agencies who struggle with timely submissions of claims, cash flow issues, regulatory requirements, and lost income.
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