Operations Manager, CVN Oceanside

Did you know? More than 90% of all network staff have noted being satisfied with working at CVN.

About Steven A. Cohen Military Family Clinic at VVSD:

The Steven A. Cohen Military Family Clinic at VVSD provides high-quality mental healthcare services accessible to all post-9/11 (including National Guard and Reserves), their families, and the families of active-duty service members including spouse or partner, children, parents, siblings, caregivers, and others.

A Career with the Steven A. Cohen Military Family Clinic at VVSD

Title: Operations Manager

Department: CVN @ VVSD, Oceanside

Reports to: Senior Operations Manager

FLSA Status: Full-time, Exempt

Salary: $80,640 - $89,189

Position Overview: 

With a multidisciplinary team of psychologists, licensed clinical social workers, licensed professional counselors, licensed marriage and family therapists, case managers, and intake coordinators, the clinic offers high-quality, evidence-based, and personalized outpatient mental health treatment tailored to meet the specific needs of veterans, particularly those from the Iraq and Afghanistan wars, and their families. The Cohen Clinic is part of the Cohen Veterans Network, a national nonprofit (501c3) network of clinics.

The Operations Manager will be a key member of the Cohen Clinic at VVSD. He/she will report to the Senior Operations Manager and Clinic Director and oversee clinic and financial operations. As such, we seek a detail-oriented, organized, and analytical leader who will excel at the duties and responsibilities outlined below.

Responsibilities:

• Ensuring that the Clinic is in compliance with VVSD’s policies and procedures regarding fiscal operations 
• Working as the liaison between the Clinic and the Chief Financial Officer
• Managing the Clinic’s fiscal operations (i.e., budgeting, accounts receivables and payables, reconciliations, financial reporting, etc.) 
• Working with the Office Billing Coordinator and Clinic Director to coordinate the managed care billing process, managing local relationships with 3rd party insurance, and ensuring that the Clinic is in compliance with contractual and reimbursement policies
• Maintaining and monitoring all financial records to ensure accuracy, completeness of data and compliance with state and federal rules and regulations
• Assisting clients with billing-related matters; assisting clients and/or staff in resolving insurance-related problems
• Establishing policies and procedures regarding risk management and business continuity
• Collaborating with clinic staff and the Cohen Veterans Network around financial data collection, trend analysis, research, reporting, etc.

Qualities:

• Exceptional Communicator: Demonstrated success establishing relationships with customers, members of the community, the Board, and team members at all levels of an organization.
• Team Builder: Demonstrated ability to leverage the strengths of diverse teams (both internal and external), coach, mentor, and hold team accountable to achieve results.
• Strategic Thinking: Proven capacity to listen actively and synthesize multiple pieces of disparate information into a coherent vision that aligns with the organization’s strategy and move it to successful operationalization.
• Multitasker: Ability to juggle multiple opportunities to drive results on several important projects simultaneously.
• Ability to Succeed in a Not-for-Profit Environment: Demonstrated experience working successfully within a highly collaborative and collegial organization. Comfort rolling up one’s sleeves up and engaging in day-to-day operations. Passion for and commitment to the clinic’s mission.
• Can maneuver through complex situations effectively. Plans appropriately to seize potential opportunities and avoid potential conflicts in service of realizing overarching goals.

Qualifications:

• Bachelor’s degree or demonstrated progress toward a bachelor’s from accredited college or university with at least 5 years of relevant experience
• At least 5 years of experience working with 3rd-party payers, coding, billing, posting, and adjudication of claims
• At least 3 years of experience collecting, analyzing, and reporting financial data
• Demonstrated knowledge about the appropriate and effective use of protected health information, the Health Insurance Portability and Accountability Act of 1996 and the Health Information Technology for Economic and Clinical Health Act.
• Excellent customer service 
• Must been able to work independently or as part of a team, anticipate problems and generate solutions and demonstrate flexibility and sensitivity when engaging with staff and clients
• Excellent written and oral communication skills; ability to digest and distill complex subjects into clear messages

We take care of our people

• Competitive pay
• 12 paid holidays a year
• Paid vacation
• Paid sick leave
• 403b plan
• Medical, dental and vision insurance

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

VVSD does not discriminate based on race, color, national origin, religion, gender, gender identity, age, marital/familial status, sexual orientation, or disability.