Information Services Supervisor (Accounting)

The Information Services Supervisor (ISS) in the Accounting Division of the Finance Department (FIN) coordinates with East Bay Municipal Utility District (EBMUD) managers, project managers, developers, system administrators, contractors, and users to procure, implement, maintain, support, enhance, and evaluate the performance of financial software systems and to ensure compliance with FIN, Information Systems Department and information technology (IT) industry-accepted standards. Additionally, the ISS serves as a technical lead or project manager in planning, overseeing, and controlling timelines, work assignments, work processes, and deliverables associated with all phases the software development lifecycle for the Finance Department.

This ISS position may be responsible for several staff in the Accounting Division. The immediate vacancy is in the Enterprise Resource Planning (ERP) software accounting workgroup (internally known as the Accounting Systems workgroup), responsible for activities associated with the specification, design, implementation, maintenance, support, enhancement, training, and replacement of software systems connected to EBMUD's Oracle ERP technology also called Elsie and other associated systems.

Duties include :

• Planning, organizing, coordinating, assigning, scheduling, directing, and reviewing staff, vendor, consultant, and contractor work.
• Directing overall planning and development of strategies to effectively design, develop, test, deploy, and maintain EBMUD's Oracle ERP software.
• Establishing and enforcing standards for work products and work methods in assigned areas of responsibility.
• Documenting and evaluating staff performance against established standards and recommending corrective action and training as needed.
• Working productively with technical and non-technical staff and contractors to ensure efficient implementation of accounting hardware, software, and system enhancements, and to minimize operational impact to clients. Personally managing unusual or sensitive issues.
• Maintaining communication with project management and client department representatives to establish scope and schedule of projects, advise on project status and risks, and ensure that concerns are properly addressed.
• Investigating and recommending solutions to technical situations beyond the scope or skill of subordinate staff.
• Assisting the division manager in long range planning to meet division goals and participating in Accounting process improvement efforts.
• Preparing and presenting executive summaries of proposed new or updated software systems to Finance managers. Discussing and confirming relative priorities of requested software system implementation or improvement work with Finance managers, project managers, and clients. Recommending changes in priorities, sequencing of tasks, and technical approaches to achieve desired results.
• Preparing specifications for contracted products and services. Evaluating contract bids and recommending awards. Monitoring vendor performance and enforcing contract terms and conditions.
• Supervision of a staff of three to - six team members. Developing workplans, training and skills development, and evaluating performance.

Knowledge of :

• Current industry-standard IT principles and practices.
• Processes, services, and related terminology applicable to common business systems or internal technical ISD support groups as found in a large-scale public water and wastewater utility.
• Evaluating, planning, implementing, testing, documenting, and supporting procedures for new accounting software, applications, and systems.
• Supervisory principles and practices.

Ability to :

• Apply supervisory, project management, and technical knowledge to meet project and operational requirements and deadlines.
• Adjust work priorities, assignments, and schedules in response to competing priorities, changing conditions, and new information.
• Communicate and consult with a wide variety of departmental representatives on a diverse set of business needs and priorities.
• Coach, mentor, and train direct reports in customer service and IT principles and practices.
• Evaluate individual staff and overall work unit performance, taking corrective action as needed.
• Research and apply advances in IT principles, practices, products, and services to provide solutions that meet technical and business requirements.

The most competitive candidates for this position will demonstrate :

• Technical lead or project management experience on complex accounting software projects using modern technologies and practices.
• Experience performing troubleshooting and providing support for mission-critical software systems.
• Experience working productively in a variety of business and technical domains.
• Experience working calmly and rationally in stressful situations.
• Continuous learning and self-improvement as an IT professional.
• Experience implementing financial ERP systems for a public utility.
• Excellent written and oral communication skills.

This is not a remote work only position and candidates must be prepared to work two to five days per week on-site at EBMUD's Administration Building located in downtown Oakland, CA.

The salary range is $14,219 per month increasing to $14,930, $15,677, and $16,461 after 6, 18, and 30 months, respectively.

EBMUD is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, creed, sex, gender, gender identity (including transgender status), gender expression, marital or registered domestic partnership status, age for individuals age forty or older, national origin, ancestry, disability (mental or physical), medical condition (cancer and genetic characteristics), genetic information, sexual orientation, military and veterans status, family or medical leave status, pregnancy (including childbirth, lactation or related medical condition), pregnancy disability leave status, domestic violence victim status, political affiliation, and other categories protected by federal, state and/or local laws.

1. A Bachelor's degree*; and either

2a. As required by the position vacancy, one year of EBMUD experience as a Senior Software Engineer, Senior IT Engineer, Network Analyst III; or two years of EBMUD experience as a Network Analyst II; or Information Systems Administrator II.

2b. Four years of experience** in one or a combination of the following subject areas as required by the position vacancy such as: systems analysis, software development, and computer programming; database administration; systems programming; IT project management; cloud-based computing services; IT security; financial ERP systems; personal computer hardware installation and repair; and/or software installation and customization in a network environment involving data communications. Additional demonstrated use and experience in specific programming languages or IT disciplines may be required depending on the assignment. At least one year of experience will have included some project lead responsibility.

3. Physical characteristics to perform the critical and important duties of the job.

4. Willingness to work overtime as needed.

• Additional years of experience (beyond the minimum requirement) may be substituted for the education on a year for year basis, only if the experience is at the level of the job for which the applicant is applying. (i.e., Four additional years of experience, at the level of the Information Services Supervisor classification, will be considered equivalent to a bachelor's degree).

**A graduate level degree in a directly related field may be substituted for one year of experience, but not for the year of required project lead responsibility.

Please note: EBMUD requires all employees to provide written proof of vaccination. Those employees with sincerely held religious beliefs or valid medical reasons, as determined by EBMUD, will be exempt from vaccination requirements. Contact EBMUD Human Resources, Employee Services Division, at (510) 287-0764 for additional questions.

Equivalent combinations of education and experience may be considered. To be considered under the “equivalent combination of education and experience” provision, it is your responsibility to include in your application materials written evidence of employment performed at the level of the typical duties of this position and/or coursework in subject areas directly related to this position. For more information, see our FAQ page at

1. Submit a completed EBMUD application and the required supplemental question responses online at by 4:30 p.m., January 26, 2024. Only application materials submitted online during the filing period will be accepted.

2. Candidates must achieve a passing score on each test part in order to advance to the next step in the selection process.

3. All qualified applications and supplemental responses will be competitively evaluated, with those candidates receiving a passing score to be invited to a panel interview tentatively scheduled for February 2024.

4. Successful candidates will be placed on the hiring list, based on rank, for further consideration to fill the current regular vacancy, as well as others occurring over the next 12 to 24 months.

5. The probation period for this position is 12 months. For those holding civil service status the probation period is 6 months.

6. All employment offers are conditional, pending the results of a Live Scan background screening. All selected finalists must participate in the Live Scan background screening process to remain in consideration for EBMUD employment.

As the first step in the selection process, responses to the supplemental questions must be submitted online with the regular EBMUD application. Please provide thorough, accurate descriptions of assignments you have personally performed. Should you respond with comments such as “see application” or “see resume” instead of addressing the questions directly, your application may not be considered.

• Eligibility for annual merit-based bonus pay program;
• 12 days paid vacation; 16 holidays; 7 days paid administrative leave; 13 days paid sick leave;
• Family health insurance (choice of Kaiser fully paid or Sutter Health Plus or Anthem Blue Cross 85% paid);
• Fully paid family dental and vision care plans; life insurance; long-term disability insurance;
• EBMUD Retirement Plan (reciprocal with CalPERS);
• $1,000/yr. contributed to flexible spending account or cash;
• $145/mo. public transit subsidy;
• 401(k), 401(a) and 457(b) tax-deferred retirement plans; Roth 401(k);
• $5,000/yr. tuition reimbursement;
• And opportunities for professional growth including training and career development.