Collection Specialist

Description

The Collection Specialist is responsible for managing the accounts receivable to ensure timely payments from customers, including contractors. This role involves making collection calls, documenting activities, identifying potential bad debts, assisting with demand letters, and reconciling accounts. The specialist will also manage and negotiate payment plans, file liens according to state laws, and handle various customer service interactions to maintain positive client relationships.

ESSENTIAL JOB FUNCTIONS:

• Make collection calls to all customers.
• Call customers for updates on payments.
• Document in a clear and concise manner all collection activities.
• Identify what might be bad debt early on
• Create and send Demand Letter
• Assist in reconciliation of larger accounts.
• Negotiate payment terms when necessary.
• Discuss and Manage Payment Plans
• File liens when necessary following requirements by state/jurisdiction.
• File Prelims to maintain company position.
• Review Accounts on Net terms.
• Other tasks and duties as assigned.

Requirements

PHYSICAL DEMANDS:

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional lifting and carrying of office supplies or equipment, up to 20 pounds.
• Ability to move around the office to supervise staff and address tasks as needed.

QUALIFICATIONS:

• Minimum of 3 years of experience in collections and lien processing, preferably in the construction industry.
• Working knowledge of the lien process in California preferred.
• Demonstrated ability to manage difficult accounts while maintaining customer relationships.
• Strong listening, communication, and problem-solving skills.
• High attention to detail and strong organizational skills.
• Demonstrated consistency, tenacity, and follow-through in work.
• Proven ability to build positive relationships with both internal teams and external customers.
• Ability to accurately calculate figures and amounts related to payment terms and accounts receivable balances.
• Proven customer service skills.
• Proficiency in Microsoft Office products, especially Excel and Outlook.