INFORMATION TECHNOLOGY SPECIALIST I

Job Description and Duties

Telework Information: Hybrid approach that includes office- and remote-centric work solutions.

All employees who telework are required to be California residents in accordance with . Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.

Per CCR 249.3 this job control may be used to fill subsequent vacancies.

The Information Technology (IT) Specialist I serves as a primary Information Technology client services team member performing hardware, software, network support, asset tracking, and procedure development and maintenance. The IT Specialist I performs a variety of tasks in connection with the support, analysis, development, installation, and implementation of personal computing devices, printers, audio/visual and telecommunications equipment.

We’re located in the new state of the art Natural Resources Building in downtown Sacramento. Our building features ergonomic furniture, panoramic downtown views, a free employee gym, a cafeteria and bodega, call and conference rooms, adjacent childcare, and much more.

You will find additional information about the job in the .

Special Requirements

Must have Information Technology Specialist I list eligibility, transfer, or reinstatement eligibility and be reachable on the certification list to be eligible for this position.

Here is the link to the exam:

Emailed or faxed applications will not be accepted.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience in Client Services, including providing first and second level technical support to end-users for personal computers, mobile phones, network access, hardware, peripherals, and software applications.
• Experience in Software and Patch Management Support, including the preparation of packets for installation, configuration, maintenance and troubleshooting of applications.
• Experience performing Cybersecurity Support and Information Security activities, including the identification of threats and vulnerabilities, implementation of security controls and countermeasures, and incident response and management.
• Experience in the research, procurement, asset tracking and management of cost-effective applications and hardware to meet business needs, following an organization’s acquisition policies and procedures.
• Experience in Audio/Visual Support, including setting up microphone/camera/streaming technology using a variety of equipment for offsite hybrid meetings, as well as on the spot troubleshooting any related video conference related issues.
• Experience in programming, including languages, tools, or frameworks.
• Experience developing or maintaining applications or systems you have developed or maintained.

Benefits

The Council offers a competitive pay schedule and work-life balance for all its employees. The State of California provides comprehensive benefits packages determined by the employee’s bargaining unit and conditions of employment. Some of these benefits:

• Alternative work schedules
• Flexible work hours
• Remote work options
• Medical benefits, including health, dental, and vision insurance
• Paid holidays: 11 paid State holidays, 1 personal paid holiday, and 2 professional development days
• Pension where employees contribute monthly, as does the Department
• Health insurance in retirement
• Employee Assistance Program
• Loan forgiveness under the federal Public Service Loan Forgiveness Program

Benefit information can be found on the CalHR website and the CalPERS website.

Additional Information

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered.

• Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.

• Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined a candidate does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - See instructions below under the "Statement of Qualifications" section.