Dispatcher
- Processes customer invoices and assembles delivery paperwork.
- Monitors shipping and route progress in SCI and PeopleNet Link and verifies on-time arrivals.
- Breaks down driver packets and processes customer invoices.
- Collaborates with Customer for late truck notifications. May engage Customers Care for service escalations.
- Sorts, separates, and files invoices, route packets, and driver inspections.
- Completes data entry of equipment information, driver start/end times, and actual delivery times.
- Handles all incoming calls and emails.
- Re-dispatch drivers as needed for coverage and to support on-time deliveries.
- Dispatch repair services for equipment break downs and handle accident reporting procedures.
- Maintains a clean and safe working environment.
- Reports violations of company policy to supervisor.
- Performs other relevant job duties as required.
- Understanding of Safety guidelines
- Must have the ability to react to fast-paced, stressful situations in a calm, professional and efficient manner
- Ability to prioritize and work independently with good organizational and time management skills
- Must have good communication skills including the ability to effectively communicate with all levels of employees
- Astute, close attention to detail
- Proficient in Microsoft Office Applications
- Familiar with delivery routes and DOT rules and regulations
- Understanding of procedures in other areas of the warehouse for a more global understanding of all processes
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