Quality Assurance Specialist
Job Summary:
The Quality Assurance Specialist will review call recording of internal collectors as well as 4th party law firms to ensure compliance with regulatory and client guidelines.
Duties/Responsibilities:
- Monitor of call recording for both internal collectors and 4th party law firms’ agents to ensure guidelines are being followed
- Pull of recording for audit deliverables for all clients and internal departments
- Gather audit deliverables specific to client requests
Required Skills/Abilities:
- Ability to interact and communicate well with clients and law firms
- Excellent organizational skills and attention to detail
- Understanding of applicable state and federal collections law
- Proficient with Microsoft Office Suite and the call recording software
- Adapt to different client guidelines
- Ability to meet client deadlines
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans .
#INDOA
Recommended Jobs
IT Technical Support II
IMRI hasan opening in Los Angeles for anIT Technical Support II Summary The IT Technical Support II position provides Tier II technical assistance, following established procedures to troubleshoot, co…
RN - SURGERY CENTER- Full Time
Responsibilities Come and join the RMC Family! We have been in the community since 1935. Our mission is to provide comprehensive multi-specialty medical services in the greater Riverside region.…
Abrasive Blasting Technician
Job Description and Duties The Vapor Recovery In Use Section has a vacancy for an Air Resources Technician II who is interested in working in the field, warehouse, and office. The successful candi…
Professional Development
In addition to those whole group learning opportunities, faculty delve into division-specific topics. For example, recently, our Lower Elementary faculty focused on differentiation in the classrooms a…
Certified Nursing Assistant 2E - Full Time - Days
Responsibilities Southwest Healthcare Inland Valley Hospital in Wildomar, California , is a licensed 122-bed facility accredited by the Joint Commission. It is Southwest Riverside County's only…
CDL-A Liquid Tanker Owner Operator
Quantix Is Currently Partnering With CDL-A Owner Operator Truck Drivers For Our Liquid Division. $6,000 PER WEEK! Owner operators are vital, respected members of the Quantix team. We succeed by maki…
Receptionist General Administrative
Receptionist General Administrative Location Dana Point, CA : The Dixieline Lumber and Home Centers are conveniently located throughout San Diego County, offering both homeowners and contractors compl…
Full Time Family Practice Job Ventura, CA
CC-1109 Family Medicine wanted - located on the 'Blue Pacific' shore, in beautiful Ventura, live the California lifestyle of beaches, mountains, malls and theme parks, live minutes from the Beac…
Landscape Account Manager
Join the team at Western Landscape Inc., a company dedicated to providing proactive landscape management services. We are currently seeking a proactive, dedicated, and customer-focused Landscape Accou…