Data Support Services & Automation Branch Chief

Job Description and Duties

About this Role:
Under the administrative direction of the Medi-Cal Systems Modernization Division (MESMD) Chief, the Information Technology Manager II (ITM II) is responsible for overseeing the operations and maintenance of legacy reporting and data systems, including but not limited to the Medicaid Management Information System/Decision Support System (MIS/DSS) and the Transformed Medicaid Statistical Information System (T-MSIS) reporting. This position manages technical teams supporting critical data operations that ensure compliance, system availability, and performance.

Have questions and/or need assistance? Contact [email protected] , we are here to help walk you through the state hiring process!

This position is subject to the Department’s Conflict of Interest Code and requires annual filing of a Statement of Economic Interests (Form 700).

This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.

You will find additional information about the job in the .

Working Conditions

Please see the Telework and Salary Information section below for telework, reporting location, and temporary statewide salary reduction details.

Special Requirements

Simple Application Steps

If you are interested in this position, complete the following simple steps:

1. Review the education and experience minimum qualifications (MQ’s) of the Information Technology Manager II . See the Minimum Requirements section above.
2. Complete the statement of qualifications and the state application by clicking “Apply Now” above. See below for detailed application instructions.
3. Submit your application package with all required documents, which include the statement of qualifications - see the "Required Application Package Documents" section below.
4. Once you have applied, take the Information Technology Manager II Exam

Statement of Qualifications Requirement Section

Applicants must include a Statement of Qualifications (SQQ) for this recruitment. The Statement of Qualifications (SQQ) serves as documentation of each candidate's ability to present information clearly and concisely in writing. This allows us to accurately evaluate and understand your personal writing style, communication skills, and abilities. The DHCS may not consider applicants who fail to provide an SQQ with their application.

The SOQ must be typed, no more than two pages (2) in length, and 12-point Arial font. The SOQ must address the following:

1. Data Systems Operations & Vendor Management

Describe your experience managing the day-to-day operations and maintenance of enterprise data systems, data warehouses, or reporting platforms. Include your experience overseeing staff and contractors responsible for system maintenance, defect resolution, and change management, as well as how you have partnered with vendors and business stakeholders to ensure data integrity, availability, and responsiveness to organizational data needs.

2. Regulatory Compliance & Data Reporting

Describe your experience ensuring data management practices and reporting comply with applicable laws, regulations, and industry standards (e.g., HIPAA, FISMA, NIST, or federal Medicaid/CHIP reporting requirements such as T-MSIS). Include a specific example of how you managed the intake and fulfillment of operational or regulatory reporting requests and the steps you took to ensure accuracy, timeliness, and compliance.

3. Leadership & Modernization Support

Describe your leadership approach and your experience building, developing, and motivating technical teams, including setting performance expectations, coaching staff, and fostering a culture of continuous improvement. Include an example of how you led a team through a period of change — such as a system modernization, migration, or dual-operations transition — while maintaining service continuity.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Bachelor’s degree in Computer Science, Information Technology, Data Management, or a related field.

• Proficiency in relational database management systems (e.g., Teradata)

• Experience with data warehousing and ETL processes.

• Knowledge of data modeling and architecture.

• Excellent verbal and written communication skills to convey complex technical information to non-technical stakeholders.

• Knowledge of data privacy and protection laws and regulations.

• Experience in implementing data governance frameworks.

• Previous experience in a managerial role, preferably in data management or IT.

• Ability to lead cross-functional teams and manage projects.

Benefits

DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

• Continuous and ongoing training

• Diversity, Equity, and Inclusion program activities

• Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Medical, including health, dental, and vision insurance.

• Paid Holidays and vacation/leave

• Defined retirement program

• Savings Plus Program (401(k), 457)

• Medical/Dependent Care Reimbursement Accounts

For the latest information on the benefits offered by the State of California, please explore the provided by CalHR.

provides more information about our commitment to serving Californians and organizational excellence.

We need your help! Please let us know how you heard about our position by taking this brief optional survey: . This survey is not required to be considered for this position.

Telework and Salary Information

Telework: This position is eligible for telework. The amount of telework is at the discretion of the Department and is subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203. Telework is available to California residents, and proof of residency may be required.

Beginning July 27, 2026, pursuant to Executive Order N-22-25 issued March 3, 2025, and California Department of Human Resources (CalHR) Statewide Guidance issued March 13, 2025, DHCS team members of the Enterprise Technology Services (ETS) Division will generally be required to report in-person a minimum of four days per week unless exempted/excepted.

Business travel may be required, and reimbursement is based on an employee's designated office and residence, subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.

The reporting location for this advertisement will be located at: 1500 Capitol Avenue, Sacramento, CA 95814.

Salary: Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the temporary Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receive a temporary reduction in pay in exchange for PLP 2025 leave credits. The temporary salary reduction percentage and the number of PLP 2025 leave credits are based on the position’s associated bargaining unit. The salary range(s) included in this job advertisement do not include the temporary salary reduction. Please reach out to the hiring unit contact listed on this job advertisement for details.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - Please refer to the Statement of Qualifications Requirement Section for instructions.