Software Engineer, Starlink Customer Success

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SOFTWARE ENGINEER, STARLINK CUSTOMER SUCCESS

At SpaceX, we’re leveraging our experience in building rockets and spacecraft to deploy Starlink, the world’s most advanced broadband internet system. Starlink is the world’s largest satellite constellation and is providing fast, reliable internet to 5M+ users worldwide. We design, build, test, and operate all parts of the system – thousands of satellites, consumer receivers that allow users to connect within minutes of unboxing, and the software that brings it all together. We’ve only begun to scratch the surface of Starlink’s potential global impact and are looking for best-in-class engineers to help maximize Starlink’s utility for communities and businesses around the globe.

As a Software Engineer, you will work closely with a mix of both external customers and internal partners across engineering disciplines and business operations to bring observability to a rapidly expanding network of millions of assets. The tools and applications you build will empower Starlink customers to manage their deployed assets in aviation, maritime, and enterprise environments while also bringing enhanced development to key features across various internal and external platforms. On this team, we will rely on you to be a key figure in the successful development of mission-critical, high-performance web applications.

RESPONSIBILITIES:

Design, develop, and continuously improve software solutions to support Starlink customer success and business operations

• Develop well-architected, responsive, and performant web applications


• Develop highly reliable and available software systems for Starlink


• Design and implement highly available, fault-tolerant networks that operates for long periods of time with minimal maintenance at scale


• Deliver expert level Typescript, HTML, and CSS code for modern browsers


• Craft aesthetically and functionally flawless user experiences


• Collaborate with peers on architecture, design, and code reviews


• Deep dive into your users’ problems to find and create efficient solutions


• Bring your voice to the table in team collaborations on architecture, design, and code reviews

BASIC QUALIFICATIONS:

• Bachelor's degree in computer science, engineering, or a STEM discipline; OR 2+ years of professional experience building full-stack software in lieu of a degree


• Experience with an object oriented language


• Experience with relational databases

PREFERRED SKILLS AND EXPERIENCE:

• Ability to work in a fast-paced, cross-functional environment both independently and with a team


• Strong attention to detail


• Front-end experience in React, Angular, or similar JavaScript framework


• Knowledge of requests, API structures (REST), and authentication techniques.


• Experience with version control, continuous integration, and continuous delivery concepts


• Professional experience in analytics, data science, or machine learning


• Production experience with Docker and Kubernetes


• Experience with UNIX-like operating systems and CI/CD tools

ADDITIONAL REQUIREMENTS:

• Must be willing to work extended hours and weekends as needed


• Must be able to travel to other SpaceX facilities as needed

COMPENSATION AND BENEFITS:

Pay range:

Software Engineer, Customer Success (Starlink) /Level I: $130,000.00 - $155,000.00/per year

Software Engineer, Customer Success (Starlink) /Level II: $150,000.00 - $180,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected] .