Administrative Liaison

Job Description and Duties

Please note, the Water Boards do not participate in E-Verify.

Are you looking for an exciting and fulfilling career in Business Operations? If you enjoy a career helping others, then this is the position for you! Apply today and join our team.

The State Water Resources Control Board’s Division of Administration Services has an opening for an Analyst III in the Business Operations Branch. The position is located at 1001 I Street, 18th Floor, Sacramento, right in the heart of downtown, next to light rail stations and other public transportation. Note: This position is 4 days in the office with 1 day of telework.

Duties:

Under the general direction of the Manager II and consistent with good customer service practices and the goals of the State and Regional Water Quality Control Boards Strategic Plan, the incumbent is expected to be courteous and provide prompt responses to internal and external customers, follow through on commitments, and to solicit and consider internal/external customer input when completing work assignments.

The Analyst III will personally perform the most difficult or sensitive work and act as lead on complex assignments. Provides coverage for Business Operations Branch (BOB) management staff in their absence. Collaborates and coordinates with other management and staff within the department. Attend scheduled trainings, meetings, and perform other job-related duties as required.

Additional information:

Candidates must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and the ability to perform the assigned duties of the class.

If the position requires driving, you must possess a current and valid driver’s license. Please Do Not include full Social Security Number, method of eligibility, and LEAP information in your application package.

Please let us know how you heard about this position by taking this brief survey: .

You will find additional information about the job in the .

Working Conditions

Positions at the Water Boards may be eligible for telework with in-person attendance based on the operational needs of the position .

In accordance with the Statewide Telework Policy and GC 14200, the successful candidate must reside in California upon appointment. Proof of residency may be required.

Salary Information - CalHR salary rules allow appointment at the entrance rate (Cal. Code Regs., tit. 2, § 599.673) of a classification. For classes with alternate ranges, placement is based on education/experience. E mployees appointed to the Attorney or Water Resource Control Engineer classification will receive Recruitment Higher Above Minimum (HAM) rate in accordance with the approved

In addition, note: Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee’s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable The salary range(s) included on this job posting do not reflect the reduction in pay.

Special Requirements

In order to be considered for this position, you must include the following:

• RPA# 26-600-007 in the “Examination or Job Title(s)” section of the State application when submitting a hardcopy application.

• Photocopies of degree and official transcripts (if needed to establish eligibility)

Must have Analyst III list, transfer, or reinstatement eligibility and be reachable on the certification list . Here is the link to the exam:

An applicant with a college degree obtained outside the United States that does meet accreditation standards must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due during final minimum qualification evaluation of candidate(s). A link of accepted evaluation agencies can be found here: .

Electronic submittal of applications and attachments through jobs.ca.gov is preferred. Emailed or faxed applications will not be accepted. You are required to complete employment history on the application form (STD. 678), including work experience, dates, hours worked, contact names and phone numbers of supervisors on the state application. Applicants who fail to submit a completed STD. 678 may be disqualified.

In the hiring interview, the panel will consider education, experience, personal development, personal traits and fitness for the job. In appraising experience, more weight may be given to the breadth of pertinent experience and evidence of the candidate's ability to accept and fulfill increasing responsibilities than to the length of his/her experience. For additional information, you may refer to the class specification.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Lead Teams – ability to foster a collaborative team environment that promotes diversity. Be able to take actions promptly and use good judgment while making decisions; proficient in planning, organizing and implementing.
• Customer Service – ability to work cooperatively with customers to meet shared business objectives; ensures effective delivery of services to the customer. Maintaining consistent communication with the customers.
• Research and Analyze – knowledge of and ability to utilize tools and methodologies to conduct analysis, evaluate programs, processes, policies, and procedures; ability to research a variety of resources available; analyze and synthesize data and prepare written and/or oral reports for customers and/or management. Be able to multi-task and meet strict deadlines.
• Completed Staff Work – knowledge of the appropriate tools and methodologies to conduct completed staff work and provide advice and consultation on technical matters to all levels of staff.
• Critical Thinking Skills – ability to reason logically and creatively; demonstrated ability to be forward thinking, to assess situations, make connections and draw conclusions.
• Communication Skills and Abilities – skill and ability to communicate effectively, both orally and in writing; can give concise information in working situations
• Interpersonal Skills – ability to interact and work cooperatively with others; demonstrate ability to exercise professionalism and extreme tact; ability to maintain composure and calmness when interacting with others. Ability to get along with others; be able to resolve problems and maintain a sound professional demeanor; ability to be professional in dealing with the public.
• Work Habits – ability to be organized and pay attention to detail; punctual and dependable; enthusiastic team player; willingness to conform to job requirements and to accept suggestions for work improvement; adaptable to change.
• Knowledge of personal computers and the standard suite of Microsoft Office software programs.
• Willingness and ability to accept increasing responsibility; and demonstrate a capacity for development.

Benefits

Water Board employees may be eligible for benefits. Health benefits and leave programs are available for most permanent, full-time employees, and some permanent, part-time employees. Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements negotiated between the State of California and employee organizations that define wages, hours, and terms and conditions of employment. and

Statement of Qualifications (SOQ)

A Statement of Qualifications (SOQ) must be submitted along with the State Application and serves as documentation of candidate’s ability to present information clearly and concisely in writing. It should be typed, no more than three (3) pages in length, using Arial font and 12 point size , and normal margins. Include the question with your response.

1. Please describe in detail your knowledge, experience, and qualifications for this position.
2. Please share your definition of good customer service and how to instill that in staff.
3. Please describe your experience and abilities in presentation skills for large meetings with internal and external stakeholders. In your answer, please describe your experience with both in-person and virtual meetings.
4. Describe a situation in which you led or motivated others. What was the goal, and who was involved? What did you do, and what was the outcome?
5. Please explain your experience working in a highly productive and positive team environment with changing priorities and heavy workloads.
6. Please describe in detail your knowledge and experience in writing and creating policy and procedures.

Applications received without the SOQ addressed as stated will not be considered.

For guidance on writing effective SOQs, visit: . Artificial Intelligence (AI) tools can be useful in the development of written responses; however, it is important to use these tools responsibly and ethically. Failure to comply may result in disqualification.

Note: Resumes, letters, and other materials will not be evaluated or considered as a response to the SOQ.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please see below for specific SOQ requirements.
• Other - Cover letter is required and must be included.