Administrative Assistant / Customer Service
| JOB TITLE: | Customer Service - Admin Assistant | ||
| JOB GRADE: | 8 | REPORTS TO: | Administration Manager |
| STATUS: | Non-exempt | LOCATION: | Eureka CA |
| ALL HIRING IS SUBJECT TO THE YUROK TRIBE’S HIRING PREFERENCE | |||
| SALARY RANGE: | $24.88- $37.64 |
This role provides essential customer service and administrative support across the organization by serving as a primary point of contact for inbound communications, coordinating scheduling, and supporting executive operations. The position focuses on delivering proactive, high ‑ quality customer service, managing customer records, resolving inquiries and complaints, organizing internal resources, and assisting with community outreach efforts. Strong communication, organization, and customer ‑ focused problem ‑ solving skills are essential for success in this role.
DUTIES AND RESPONSIBILITIES :
- Field inbound communications-answer phone calls/general email inquiries and route to appropriate internal parties.
- Coordinate scheduling-set up meetings based on cross-functional availability for both internal and external stakeholders.
- Facilitate executive level operations- book travel send communications as needed.
- Organize internal resources- build out and maintain process to keep files and office supplies organized and easily accessible.
- Sharing information about YTEL services, new products and offers.
- Offering proactive customer service support.
- Dealing with and addressing customer complaints.
- Manage customer records.
- Manage office correspondence: Check, sort, and distribute incoming mail on a weekly basis and coordinate outgoing mail as necessary.
- Support internal teams: Act as a liaison between customers and internal departments to help ensure smooth communication and efficient service delivery.
- Support community outreach: Assist with outreach activities, communications and coordination with community partners.
- AA degree or 1 to 3 years customer service or administrative experience.
- Employee must be willing to acquire any special certifications or attend any training that is determined to be relevant or becomes required of the position in the future.
- Candidates with equivalent combinations of education, training and experience will be considered.
visit YurokTelecom.com to learn more about our team. Wok'hlew
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